Need $15 Add On - Paid for $8 Add On accidentally

[justinlo]

Hi there,

I having family living abroad and I wanted to add international add-ons so I can call my family in Hong Kong. I did not notice that the $8 200MIN add on does not include call going to international destinations (other than Canada OOP and US). Now that I can see the $15 add on includes 400 minutes to international destinations and I have yet used up any of my $8 add on, is it possible that I pay the differece and upgrade the existing add-on to the $15 one? I really need to contact my family abroad and I can't afford to purchase another add-on.

PLEASE PLEASE PLEASE REPLY!

@CS_Agent

[Vickel]

Thats awesome the Mods made the switch for you.

[justinlo]

Yes, a mod got back to me and changed my 200 MIN Can+US talk to 400 MIN Intl talk add-on

[will13am]

It's tough asking for a refund so many days later.  I'd suggest chalking it up to experience and be more careful with reading the label before buying.

[Mana]

@justinlo Did your issue get resolved?

[NDesai · Accepted solution]

Try sending a private message to the Moderator_Team with your account info and they will get back to you tomorrow morning.