My service is not working!

[Ganndcruz07]

I already pay for my service but my service is still not working! What should i do?

[Ganndcruz07]

Thank you @Mana

[Mana]

@Ganndcruz07 sorry to hear about your trouble. 

If your service was working before and now if it's not working then please send a private message to the @CS_Agent. In your message to the mods, please include:

- explaination of your issue

- your account and phone number. 

[wetcoaster]

We will need more information to be able to steer you into the right direction...

Are you a new customer?

When did you sign up?

Have you activated your SIM card?

What does your self serve account say?

Is your phone compatible with the Telus/Public network? Is it unlocked?

Have you initiated a port-in of your existing phone number?

When is your renewal date? Are you on auto-pay?

Have you rebooted your phone?