My service have been suspended.

[Jaylee-0718-]

• I have no idea how to do. I am struggling to do it from yesterday. I can't call anyone and I can't get any text to verify. Terribly I can't even  verify with my account. Importantly my payment already procceed. What should I do? Terrible...

[Anonymous]

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@Jaylee-0718- wrote:

Sadly I can't access the number *611 and I can't even access my account. 

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Run to all your online financials and email servers and change passwords. Then contact the moderators here and give them your original SIM # and that they re-instate your account. Hopefully you haven't lost anything yet.

[hairbag1]

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@Jaylee-0718- wrote:

Thanks. I sent a message to them but I have no idea when to receive their call  they mention 'within 48 hours.'

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They won't be "calling" you. Look for their response in the little envelope icon on top right side of this page. It'll be highlighted when there's a message for you.

[kb_mv · Accepted solution]

@Jaylee-0718- They don't call. They will reply here to your private messages. Watch the envelope icon top right.

 

[Jaylee-0718-]

Thanks. I sent a message to them but I have no idea when to receive their call  they mention 'within 48 hours.'

[kb_mv]

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@Jaylee-0718- wrote:

Sadly I can't access the number *611 and I can't even access my account. 

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@Jaylee-0718- Try it without the star just 611

Did you contact a moderator for help? 

You can contact the mods one of 2 ways. Click the question mark bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system;

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

[Jaylee-0718-]

Sadly I can't access the number *611 and I can't even access my account. 

[Anonymous]

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@kb_mv wrote:

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@hairbag1 wrote:

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@kb_mv wrote:

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@hairbag1 wrote:

Dial 611 to get a plan status.

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@hairbag1 Forgive me going off on a tangent, I see lots of threads where peoples service has been suspended for one reason or another. In these cases can they still call *611?

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You'd still be able to dial 611 even when account is suspended.

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@hairbag1 That's great to know. Thanks.

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So it's a quick way to troubleshoot that the account still works and has not been ported out or sim-jacked. Rather than alarming the customer.

[kb_mv]

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@hairbag1 wrote:

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@kb_mv wrote:

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@hairbag1 wrote:

Dial 611 to get a plan status.

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@hairbag1 Forgive me going off on a tangent, I see lots of threads where peoples service has been suspended for one reason or another. In these cases can they still call *611?

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You'd still be able to dial 611 even when account is suspended.

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@hairbag1 That's great to know. Thanks.

[hairbag1]

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@kb_mv wrote:

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@hairbag1 wrote:

Dial 611 to get a plan status.

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@hairbag1 Forgive me going off on a tangent, I see lots of threads where peoples service has been suspended for one reason or another. In these cases can they still call *611?

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You'd still be able to dial 611 even when account is suspended.

[kb_mv]

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@hairbag1 wrote:

Dial 611 to get a plan status.

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@hairbag1 Forgive me going off on a tangent, I see lots of threads where peoples service has been suspended for one reason or another. In these cases can they still call 611?

[Danchvn]

@Jaylee-0718- If you are not able to verify your account through 611 as suggested or by logging into you self serve account you are able to contact the moderators.

You can raise a ticket to the moderators:

1. By clicking on the question mark in the lower right or this link link and raise a ticket with SIMon.
2. Through a private message to the moderators by clicking here.

[Triguy]

You can make a payment using recharge 

.com or ding.com but there is a service charge.

[hairbag1]

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@Jaylee-0718- wrote:

• I have no idea how to do. I am struggling to do it from yesterday. I can't call anyone and I can't get any text to verify. Terribly I can't even  verify with my account. Importantly my payment already procceed. What should I do? Terrible...

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Dial 611 to get a plan status. Log into My Account to Reactivate your account.