05-26-2020 10:46 PM - edited 01-05-2022 12:03 PM
I was on the $40.00 plan and wanted to downgrade this month to the $25.00 plan. So I did so after my service ended which was on May 23, 2020, but it then asked me to pay $10.00 to resume my service so I did and now it just shows Plan Expired due to insufficient funds and Available Balance is $10.00 Amount Due is $0.00
Now I have no Phone service and I need this to be solved ASAP....
Solved! Go to Solution.
05-26-2020 10:51 PM
Yes it does
05-26-2020 10:48 PM
@Abdul5 wrote:I was on the $40.00 plan and wanted to downgrade this month to the $25.00 plan. So I did so after my service ended which was on May 23, 2020, but it then asked me to pay $10.00 to resume my service so I did and now it just shows Plan Expired due to insufficient funds and Available Balance is $10.00 Amount Due is $0.00
Now I have no Phone service and I need this to be solved ASAP....
Does it show you have the $25 plan? Or still the $40?
If you can, post a screen snip of your overview page. Blank out personal info of course.