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My plan is expired even after I have enough funds

Abdul5
Good Citizen / Bon Citoyen

I was on the $40.00 plan and wanted to downgrade this month to the $25.00 plan. So I did so after my service ended which was on May 23, 2020, but it then asked me to pay $10.00 to resume my service so I did and now it just shows Plan Expired due to insufficient funds and Available Balance is $10.00 Amount Due is $0.00

Now I have no Phone service and I need this to be solved ASAP....

32 REPLIES 32

Abdul5
Good Citizen / Bon Citoyen

Yes it does 

Abdul5_0-1590547861263.png

 

Anonymous
Not applicable

@Abdul5 wrote:

I was on the $40.00 plan and wanted to downgrade this month to the $25.00 plan. So I did so after my service ended which was on May 23, 2020, but it then asked me to pay $10.00 to resume my service so I did and now it just shows Plan Expired due to insufficient funds and Available Balance is $10.00 Amount Due is $0.00

Now I have no Phone service and I need this to be solved ASAP....


Does it show you have the $25 plan? Or still the $40?

If you can, post a screen snip of your overview page. Blank out personal info of course.

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