My phone service stopped working today.

[rbacchus]

My phone service stopped working today. I have been on auto debet for my monthly payments and you last took a payment on April 07, 2019. Please advise why this has happen and what needs to be done for the service to be re-activated.

[DylanEdward]

It could be something as little as your Visa Debit came to its expiration date. Try give PM a call and hope you get it resolved! Dylan Brennan Dylanbrennan@live.com

[simpson]

Same thing happened to me and I email the Community Moderator and speak with Rod who did an excellent job and got my phone back on right away.

[5amster]

There was a tech issue today which caused outages fr some accounts.  There is a post in the announcement section .  It's possible your account was one of them . 

[Lieux]

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@nabil114 wrote:

I have the same issue. 

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And @rbacchus you can reach the moderator here to let them know...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[nabil114]

I have the same issue. 

[Lieux]

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@rbacchus wrote:

My phone service stopped working today. I have been on auto debet for my monthly payments and you last took a payment on April 07, 2019. Please advise why this has happen and what needs to be done for the service to be re-activated.

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There is a problem today with some customers but public mobile know it and they have already fixed many accounts. Be patient they said every account will be fix before 9 PM today.