Thanks for your quick reply!!
I have 2 phones, under one account
That shouldn't be possible. You can only have one phone per account. Your second phone is likely under a different email and account number. Maybe it wasn't paid and you entered your payment twice for your first phone? Or maybe you created the account for the one phone then changed the registered SIM on file to activate the "second phone" under the account which would kill the first phone's SIM.