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pingkaic
Good Citizen / Bon Citoyen

Monthly credit card charges

I have a $25 per 30 days plan.

I have $6 credit per month ($2 from loyalty, $2 from referrals, $2 from autopay)

My monthly fee should be $25-$6=$19

In BC, GST and PST are total of 12%. This makes my monthly charge of $19 + $2.28=$21.28

Yet my credit card charges is *$22.40* per 30 days.

Why there is a difference of $1.12 ??


Accepted Solutions
HALIMACS
Mayor / Maire

Re: Monthly credit card charges


@pingkaic wrote:

here is my payment history for the past month:

 

Date Transaction Type Credit (Payments) Debit (Charges) Balance

Feb 22, 20211GB at 3G Speed/ 1Go à la vitesse 3G $15.00$0.00
Feb 22, 202130-day plan/Forfait de 30 jours $10.00$15.00
Feb 22, 2021Automatic Top-Up/Réapprovisionnements auto.$19.00 $25.00
Feb 22, 2021Reward - Loyalty Recognition/Récompense - Reconnaissance de Fidélité$2.00 $6.00
Feb 22, 2021Reward - Refer-a-Friend ($1 per active friend) /Récompense - Référez-un-ami (1 $ par ami actif)$2.00 $4.00
Feb 22, 2021AutoPay Reward$2.00 $2.00

Your credit card was charged $19 (+ tax) on Feb 22, 2021, according to the information.  That would be for $6 in rewards for the three items displayed.

 

Are you certain you're referring to the correct cycle when you advise it was $1.12 more - could it have been for a prior period when you may not have accrued the same rewards value in the prior 30-day cycle?

 

 

 

 

View solution in original post


All Replies
JK8
Deputy Mayor / Adjoint au Maire

Re: Monthly credit card charges


@pingkaic wrote:

I have a $25 per 30 days plan.

I have $6 credit per month ($2 from loyalty, $2 from referrals, $2 from autopay)

My monthly fee should be $25-$6=$19

In BC, GST and PST are total of 12%. This makes my monthly charge of $19 + $2.28=$21.28

Yet my credit card charges is *$22.40* per 30 days.

Why there is a difference of $1.12 ??


One of your referrals must not be active. Contact your referrals to see if any of them had suspended their account.

HALIMACS
Mayor / Maire

Re: Monthly credit card charges

@pingkaic 

 

Go into your payment history in self-serve to see what rewards were applied and you'll know from that which credited (and which didn't) against your most recent renewal(s).

 

Luddite
Oracle

Re: Monthly credit card charges

@pingkaic  OR you're not quite at 2 years service and Loyalty is still $1? Exactly when did you join PM?


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
pingkaic
Good Citizen / Bon Citoyen

Re: Monthly credit card charges

here is my payment history for the past month:

 

Date Transaction Type Credit (Payments) Debit (Charges) Balance

Feb 22, 20211GB at 3G Speed/ 1Go à la vitesse 3G $15.00$0.00
Feb 22, 202130-day plan/Forfait de 30 jours $10.00$15.00
Feb 22, 2021Automatic Top-Up/Réapprovisionnements auto.$19.00 $25.00
Feb 22, 2021Reward - Loyalty Recognition/Récompense - Reconnaissance de Fidélité$2.00 $6.00
Feb 22, 2021Reward - Refer-a-Friend ($1 per active friend) /Récompense - Référez-un-ami (1 $ par ami actif)$2.00 $4.00
Feb 22, 2021AutoPay Reward$2.00 $2.00
pingkaic
Good Citizen / Bon Citoyen

Re: Monthly credit card charges

  • Below are my rewards:
  •  
  •  
  • My Rewards
    • Loyalty Reward ($2)
    • AutoPay Reward ($2)
    • Community Reward $0
    • Refer-a-Friend Reward ($2)
HALIMACS
Mayor / Maire

Re: Monthly credit card charges


@pingkaic wrote:

here is my payment history for the past month:

 

Date Transaction Type Credit (Payments) Debit (Charges) Balance

Feb 22, 20211GB at 3G Speed/ 1Go à la vitesse 3G $15.00$0.00
Feb 22, 202130-day plan/Forfait de 30 jours $10.00$15.00
Feb 22, 2021Automatic Top-Up/Réapprovisionnements auto.$19.00 $25.00
Feb 22, 2021Reward - Loyalty Recognition/Récompense - Reconnaissance de Fidélité$2.00 $6.00
Feb 22, 2021Reward - Refer-a-Friend ($1 per active friend) /Récompense - Référez-un-ami (1 $ par ami actif)$2.00 $4.00
Feb 22, 2021AutoPay Reward$2.00 $2.00

Your credit card was charged $19 (+ tax) on Feb 22, 2021, according to the information.  That would be for $6 in rewards for the three items displayed.

 

Are you certain you're referring to the correct cycle when you advise it was $1.12 more - could it have been for a prior period when you may not have accrued the same rewards value in the prior 30-day cycle?

 

 

 

 

View solution in original post

Beverley2658
Great Citizen / Super Citoyen

Re: Monthly credit card charges

@pingkaic hmmm it seems that you are missing $1 plus tax credit. 

Maybe generate a ticket with a mediator to look into this for you by tapping on the chat icon have ask SIMon to generate a ticket.

AE_Collector
Mayor / Maire

Re: Monthly credit card charges

Your previous billing cycle was short the $1 possibly because of the temporary loss of a referral. What you are looking at now is current so they are likely back now.

 

Was there a resolution to this?

 

AE_Collector

pingkaic
Good Citizen / Bon Citoyen

Re: Monthly credit card charges

problems resolved.

I was looking at January's credit card statement.

February's statement reflected the correct charges.

Thanks you

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