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Monthly charges

eagleeye
Great Neighbour / Super Voisin

I signed up for a $15.00 monthly plan.

I am billed an additional $10.00 for what is called "30-day plan".  Total = $25.00

Why?

7 REPLIES 7

Luddite
Oracle
Oracle

@eagleeye wrote:

I signed up for a $15.00 monthly plan.

I am billed an additional $10.00 for what is called "30-day plan".  Total = $25.00

Why?


Check your credit card; it's the only charge that counts.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Staliger
Mayor / Maire

@eagleeye PM has a separation of Plan Charge. Check you Payment History. It should show 15$ in total. Make sure your CC was charged the correct amount, and your Self-Service Account shows 15$ plan.

Gunner123
Deputy Mayor / Adjoint au Maire

@eagleeye wrote:

I signed up for a $15.00 monthly plan.

I am billed an additional $10.00 for what is called "30-day plan".  Total = $25.00

Why?


@eagleeye hi are you saying you were charged 25.00 on your cc

JoyLuck
Mayor / Maire

@eagleeye wrote:

I signed up for a $15.00 monthly plan.

I am billed an additional $10.00 for what is called "30-day plan".  Total = $25.00

Why?


Look at your payment/transaction history in self service. Is it something like this? The $15 plan is broken down into 2 entries.

 

158.jpg

 

Also, confirm your plan in self service:

 

plannn.jpg

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