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Great Neighbour / Super Voisin

Moderators

Hi plz send me my account number 

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Town Hero / Héro de la Ville

Re: Moderators

@Pampunhar  Are you able to login to your self service account?  If you are able, the account number is on the upper right side of the first page.  

 

If you are unable to access your account self service, you need to contact moderator.  

 

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

 

Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Community Moderators are available from Monday to Friday 9am (EDT) to 9pm (EDT) and Saturday, and Sunday from 9am (EDT) to 7:30pm (EDT)

Mayor / Maire

Re: Moderators


@Pampunhar wrote:

Hi plz send me my account number 


As above, your account number is listed in your self-serve account.  It is also in the activation e-mail.

 

By simply posting a message in these forums, there's no way for any Public Mobile employee to know who you are. You must contact Moderator_Team privately to discuss anything about your account.

Town Hero / Héro de la Ville

Re: Moderators

@Pampunhar, log into your PM My Account, you'll see your account number directly underneath the "Logout" option.

 

 

Good Citizen / Bon Citoyen

Re: Moderators

 
Model Citizen / Citoyen Modèle

Re: Moderators

As the others mentioned, you'll need to send a message to the moderators.  These are Public forums, so making a post like this won't really help.

Great Neighbour / Super Voisin

Re: payment twice

 Hi, i had made a payment on Aug 2 for $40 but i see that on the same day another $30 is debited from my credit card. Can you let me know the reason and refund it back to my credit card?

Town Hero / Héro de la Ville

Re: payment twice

@Sheej

Sorry to hear about your troubles.  Did you change your plans recently?  That might have caused issues about double billing.  Check your payment history to see what the reason.  

 

However, for billing concerns, you likley need to contact moderator.  For future reference, starting your own topic or quesiton would better.  

 

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

 

Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Community Moderators are available from Monday to Friday 9am (EDT) to 9pm (EDT) and Saturday, and Sunday from 9am (EDT) to 7:30pm (EDT)

Oracle

Re: payment twice


@Sheej wrote:

 Hi, i had made a payment on Aug 2 for $40 but i see that on the same day another $30 is debited from my credit card. Can you let me know the reason and refund it back to my credit card?


Without seeing a screen shot of your payment page, I am really thinking the $30 is actually a credit for the 3 services and actually only the $40 was charged to your credit card.  Or is there an actual second charge on your card for $30?


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Great Neighbour / Super Voisin

Re: Moderators

how long will it take for my cell to work