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wildstreak73
Good Citizen / Bon Citoyen

Mobile Network Not Available

I have paid my bill up until May 7th, and I am cut off. I can't call, people can't call me, because it goes straight to a voicemail; which I also can't access. I never could becuase it says that it is not supported. @CS_Agent 


Accepted Solutions
mimmo
Oracle

Re: Mobile Network Not Available

@wildstreak73  can you give some additional details.  voicemail access should imply the account is active.

 

did you recently port?  what phone are you using?  is your phone connected to the network?

when did you sign up? did the service ever work? 

 

Is the voicemail of your old provider or Public mobiles?

 

Maybe try the lost stolen trick? click plans and addons -> lost stolen then toggle the mode for 5  minutes.

 

 

View solution in original post


All Replies
popping
Oracle

Re: Mobile Network Not Available


@wildstreak73 wrote:

I have paid my bill up until May 7th, and I am cut off. I can't call, people can't call me, because it goes straight to a voicemail; which I also can't access. I never could becuase it says that it is not supported. @CS_Agent 


Login to your self-serve account.

If your account status is NOT active, send a private message to moderator to fix the issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

wildstreak73
Good Citizen / Bon Citoyen

Re: Mobile Network Not Available

It says "Active" but the network still is not available.  It has full bars atm.

hairbag1
Mayor / Maire

Re: Mobile Network Not Available


@wildstreak73 wrote:

I have paid my bill up until May 7th, and I am cut off. I can't call, people can't call me, because it goes straight to a voicemail; which I also can't access. I never could becuase it says that it is not supported. @CS_Agent 


Try Lost/Stolen remedy.

Log into My Account / Plan and Add ons / Lost-Stolen. Suspend service then log out for 5 minutes. Go back in and Resume service.

Good luck.

mimmo
Oracle

Re: Mobile Network Not Available

@wildstreak73  can you give some additional details.  voicemail access should imply the account is active.

 

did you recently port?  what phone are you using?  is your phone connected to the network?

when did you sign up? did the service ever work? 

 

Is the voicemail of your old provider or Public mobiles?

 

Maybe try the lost stolen trick? click plans and addons -> lost stolen then toggle the mode for 5  minutes.

 

 

View solution in original post

geopublic
Mayor / Maire

Re: Mobile Network Not Available


@wildstreak73 wrote:

It says "Active" but the network still is not available.  It has full bars atm.


Try removing and reinserting your SIM and restarting your phone. 

wildstreak73
Good Citizen / Bon Citoyen

Re: Mobile Network Not Available

The VM could be through the old owner's carrier, but IDK which one, as I bought the phone at a garage sale. I set it up through the set-up menu though.

mimmo
Oracle

Re: Mobile Network Not Available

If you know teh make and model of teh phone you can check compatability with willmyphonework.net

 

also do you have a friend who has an unlocked phone or is on teh telus koodo customer?  you can try using your sim in their phone that will help isolate account vs hardware issues.

wildstreak73
Good Citizen / Bon Citoyen

Re: Mobile Network Not Available

The phone works now, except the VM. It still says, "Sorry, we don't support the short code that you are trying to reach."

geopublic
Mayor / Maire

Re: Mobile Network Not Available


@wildstreak73 wrote:

The VM could be through the old owner's carrier, but IDK which one, as I bought the phone at a garage sale. I set it up through the set-up menu though.


Did you not do a factory reset after you bought it?

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