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Missed payment added money plan not renewing

NR2
Great Neighbour / Super Voisin

I have auto pay but I forgot I changed my address on my bank and not here fixed the issue and added money to the account but my plan did not renew I need my plan how do I fix it.

1 REPLY 1

geopublic
Mayor / Maire

@NR2 wrote:

I have auto pay but I forgot I changed my address on my bank and not here fixed the issue and added money to the account but my plan did not renew I need my plan how do I fix it.


@NR2  Clicke here and hit the Re-activate button. Restart your phone. If it still isn't working then submit a ticket to PM.

 

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