Made a mistake entering voucher number now it wont accept it online or any other way how do I use it

[MSellar]

how do I use my voucher still when it wont accept it 

[PAULRANG18]

Vouchers may not become active for 24 hours, just like various retailer gift cards. If there is still an issue next day,  contact a moderator by clicking ?, bottom right, and follow instructions to submit a ticket. Moderator wait time should be a few hours or within a day.

[geopublic]

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@MSellar wrote:

how do I use my voucher still when it wont accept it 

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@MSellar  Just keep trying and eventually it will go through. If you can't add it by tomorrow then submit a ticket to PM with the voucher PIN number and they will add it for you.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

[darlicious]

@MSellar  Where did you buy your voucher? (Which retailer?) Have you entered the correct 12 digit voucher #? Depending on the retailer there can be more than one 12 digit number on the voucher? It could also be listed as the pin # or redemption #. London drugs and Shell vouchers can be loaded immediately others usually by end of business day up to 24 hours.

[NDesai]

@MSellar If you got the voucher from a retail store, you will have to wait about 24 hours before you can redeem it. You can also redeem it by calling 611.