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Locked out of my account

stareatsun
Great Neighbour / Super Voisin

I forgot my password and tried to reset it but when I tried to use the email link I was redirected to a page that said I had been locked out and to contact Public Mobile. I would have used the email link sooner but I didn't get it for several hours after I sent the request last night. Thank you.

2 REPLIES 2

ChuckYeah
Mayor / Maire

Try it again in the morning, clear your cache and use incognito mode.

 

If you still can't get in. You'll have to msg a Moderator.

Contact @Moderator_Team


It can take up to 48 hours for the team to respond to your concerns.

About @Moderator_Team


@stareatsun wrote:

I forgot my password and tried to reset it but when I tried to use the email link I was redirected to a page that said I had been locked out and to contact Public Mobile. I would have used the email link sooner but I didn't get it for several hours after I sent the request last night. Thank you.


 

chrisbasm
Model Citizen / Citoyen Modèle

@stareatsun  - Unfortunately, the forgot password link sometimes doesn't work, or sends the email way too late.  At this point, you need to contact the moderator team via private message.

You can click here to send a private message to the moderator team. 

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