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Good Citizen / Bon Citoyen

Late Payment - Funds not going to the right place

Hi,

 

I forgot that my credit card expired and thus I was late on my payment (due Aug 15, 2017) and my account was suspended. I just made a payment on self-serve and the money went into "Available Funds" instead of paying the debt. My account still shows a suspended status.

 

Any advice on what to do?

 

Thanks

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Oracle

Re: Late Payment - Funds not going to the right place

Did you make the exact required payment? If yes, try rebooting your phone and see if services are working. If not, send a private message to the Moderator_Team with your ph# and account#. 

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I am not a mod. Do not send me private message with your personal info.
If you need to contact PM, create a Ticket.

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Good Citizen / Bon Citoyen

Re: Late Payment - Funds not going to the right place

I made the exact payment and my available funds actually say it has twice the amount necessary for the bill. I rebooted my phone but services are still not working. I'm going to send the mod team a PM now, thank you.

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