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Good Citizen / Bon Citoyen

LOCKED OUT HELP!

my public mobile account needed to be topped up

I purchased a koodoo pin in rror and kept trying it which didn't work of course

now I got the proper PIIN and it won't accept what do I do ?

 

Highlighted
Mayor / Maire

Re: LOCKED OUT HELP!


@jagajit707 wrote:

my public mobile account needed to be topped up

I purchased a koodoo pin in rror and kept trying it which didn't work of course

now I got the proper PIIN and it won't accept what do I do ?

 


Try calling 611 to add the voucher. Sometimes it takes up to 24 hours from the purchase time for the voucher to become active.

 

If after 24 hours it is still not working contact a moderator.

 

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
Highlighted
Mayor / Maire

Re: LOCKED OUT HELP!


@jagajit707 wrote:

my public mobile account needed to be topped up

I purchased a koodoo pin in rror and kept trying it which didn't work of course

now I got the proper PIIN and it won't accept what do I do ?

 


If you purchase a PM topup voucher, try again in couple of hours.  There is delay depending on how and when the store activate the voucher.

Highlighted
Good Citizen / Bon Citoyen

Re: LOCKED OUT HELP!

yes tried to wait as well still no help

Highlighted
Mayor / Maire

Re: LOCKED OUT HELP!


@jagajit707 wrote:

yes tried to wait as well still no help


You can create a support ticket to get moderator to determine what is the issue as suggested by @JoyLuck above.

Highlighted
Model Citizen / Citoyen Modèle

Re: LOCKED OUT HELP!


@jagajit707 wrote:

my public mobile account needed to be topped up

I purchased a koodoo pin in rror and kept trying it which didn't work of course

now I got the proper PIIN and it won't accept what do I do ?

 


Hi @jagajit707 I hope you were able to top up your account through 611, as suggested above by @JoyLuck .

 

Your title says you are Locked out of your account.  Try the Forgot Your Password.

Forgot your password.png

You will need the email you use as username, security question answer, and then confirmation of your email (PM will send you an email to confirm that that is your email).

 

Best wishes!

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