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Issue with the payment

Urvashirao55
Good Citizen / Bon Citoyen

I previously had 40$ plan which i wanted to change to 25$ but when I tried paying this time first 11$ was cut from my account and then 22$ I want to understand how this thing works 

11 REPLIES 11


@Urvashirao55 wrote:

Thanks a lots for your help 👍


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Urvashirao55
Good Citizen / Bon Citoyen

Thanks a lots for your help 👍

Urvashirao55
Good Citizen / Bon Citoyen

Thanks a lot for your help.👍


@Urvashirao55 wrote:

So if 5$ is for next month then I have to pay only 20$ for next month? 


That is correct 

Urvashirao55
Good Citizen / Bon Citoyen

So if 5$ is for next month then I have to pay only 20$ for next month? 

@Urvashirao55 

Thanks for additional information. You were charged for $25 plan and have extra $5 for next month payment. You were charged $30 plus taxes. 

 

 

mimmo
Retired Oracle / Oracle Retraité

@Urvashirao55   the amounts you see on your cc are after tax what you see in history is pre tax.

 

you made two payments 10 and 20 = 30  you pade for a plan  (10+15 =25), pm splits thier plans in a crasy way) and you have $5 balance. 

 

all is as it should be i believe

Urvashirao55
Good Citizen / Bon Citoyen

 

TransactionTransaction

edit by mimmo, removed image showing $5 avaibalble funds as it showed referal code as well

 

@Urvashirao55 

Sometimes it gets trickier to change plans when plan is expired. 

 

If if you feel comfortable, screenshot your payment history. I have a feeling that you were charged for $40 plan. 

Urvashirao55
Good Citizen / Bon Citoyen

I took the number 1 month back and yesterday the balance got over so today when I tried to recharge the balance and change the plan to 25$ it charged me only 10$ first then when I tried paying again 20 $ was cut from my card. 

Dunkman
Oracle
Oracle

@Urvashirao55 

Did you change plans immediately or at next renewal date?

 

Maybe screenshot your payment history (omit your personal information)

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