cancel
Showing results for 
Search instead for 
Did you mean: 

Issue with Autopay - Rewards are not being applied

harshpanchal
Great Neighbour / Super Voisin

Hi there ! 
I'm using Autopay with $40 plan and with $2 reward,

the due amount should be 38 + tax but after first two months it started charging me $42.94
What's wrong here ?

6 REPLIES 6

geopublic
Mayor / Maire

@harshpanchal  $38 * 1.13 = $42.94

 

Edit: Ninjad by too many to mention.🙂


@RossN wrote:

@harshpanchal that amount seems correct to me Smiley Happy no need for a moderator 


@harshpanchal  @RossN  is indeed correct. $38×.13%=$42.94. When you activated you paid $40 +tax. Your renewal would have charged you $40-$4 autopay for your first 30 *and second 30 day plans. So $36+13% tax =$40.68 Your third renewal and following renewals will be $42.94 unless you change your plan.

*autopay rewards are credited towards your first renewal

RossN
Mayor / Maire

@harshpanchal that amount seems correct to me Smiley Happy no need for a moderator 

PAULRANG18
Deputy Mayor / Adjoint au Maire

You should get in touch with a moderator who can look into this issue for you. Click on circled question mark? to find out how. I think it will be resolved.

38*1.13 = $42.94

ChuckYeah
Mayor / Maire

It's possibly just tax. What is the tax rate in your province?

Need Help? Let's chat.