@tntorngat wrote:
Has been working since Jan, but didn't process today and now my account is suspended.
Known issue with Auto-Pay failing on occasion. Hopefully Public will fix the issue soon. In most cases no need to remove the credit card on file. Just try manually adding a custom amount of plan cost + $1 dollar and in most cases it will work. If you attempt to add you credit card too many times a security lock gets triggered and needs to be reset by the moderator team.
To submit a ticket to the Public Mobile please start a conversation with the Public's virtual assistant, SIMON by clicking this link.
- Enter Mod at the Ask me anything prompt and hit return
- Select Account-specific question
- Select No, I want a human
- Select the Click me! link
In your message explain that your Auto-Pay did not work and your phone is not working to no fault of your own. Ask them to make sure that this does not happen again.
The message will be received by Public Mobile and they will respond to it. You will receive a response in your private message inbox.
Please note that account verification may be required when contacting the Public Mobile Moderator Team.
If you are still having problems contacting Public Mobile then click here.
The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post.
