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Great Neighbour / Super Voisin

Invoice Request Options

I'm a small business owner trying to get my invoice for 2019 for tax purposes and am wondering if asking a moderator is still the process to obtaining a copy of my charges including taxes. 

 

Can anyone confirm this? (found this info in the last post from last year, at least searching the topic). As well, do the mods reply to the PM or do they just send it to your email in 30 days (if you know that as well!)? I sent an email several weeks ago without reply!

 

Let me know!

 

 

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Retired Oracle / Oracle Retraité

Re: Invoice Request Options


@convictor89 wrote:

I'm a small business owner trying to get my invoice for 2019 for tax purposes and am wondering if asking a moderator is still the process to obtaining a copy of my charges including taxes. 

 



Yes, it's still the only way to request it.

View solution in original post


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Mayor / Maire

Re: Invoice Request Options

@convictor89 Here is a good article to read: https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Invoices/m-p/508246. Better ask for an yearly invoice, not the monthly ones every month. It is an easier work for both, PM and your accountant.

Highlighted
Retired Oracle / Oracle Retraité

Re: Invoice Request Options


@convictor89 wrote:

I'm a small business owner trying to get my invoice for 2019 for tax purposes and am wondering if asking a moderator is still the process to obtaining a copy of my charges including taxes. 

 



Yes, it's still the only way to request it.

View solution in original post

Highlighted
Mayor / Maire

Re: Invoice Request Options

@convictor89 For PM to send you an invoice, this is the information that is required:

First name:
Last name:
Street address:
Suite/Apartment (if applicable):
City:
Province:
Postal Code:
Customer phone number
Account #
Email address (if possible):
Requested Month / Period
Amount paid

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Model Citizen / Citoyen Modèle

Re: Invoice Request Options

Considering someone with a pm account could easily pay a different amount for the same plan in different months the fact that you can't easily pull up an invoice or receipt is kind of weird.

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Mayor / Maire

Re: Invoice Request Options

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Great Neighbour / Super Voisin

Re: Invoice Request Options

I included everything included in another message as to my account info, dates requested, etc.... Any idea as to whether or not they would reply to my request? Found it weird that I didn't get a confirmation or "We'll look into it" or anything along those lines. 

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Mayor / Maire

Re: Invoice Request Options

@convictor89  If you havent heard back from a moderator by 48 hours send another private message or submit a ticket request via simon. Your invoice request can be fulfilled but it takes about 30 days to recieve it so a request for 90/180 or 360 days would be better.

        Taking a screenshot of your payment history every 90 days would be helpful for your own reference and one of making manual payments that show the tax added as you submit payment will make it easier to account for as you wait for quarterly, semi-annually or annual invoices.

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Deputy Mayor / Adjoint au Maire

Re: Invoice Request Options

@convictor89, I know this has been solved already, but, here is an additional link with regards to Invoices and Receipts, coming from a small business owner like yourself. Well, I am probably a very, very small business owner....anyone wants lemonade with a side order of toilet paper? 

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Great Neighbour / Super Voisin

Re: Invoice Request Options

Hi Public Mobile I am finding has virtually no customer service. I AM TRYING TO GET MY 2019 RECEIPTS FOR TAX PURPOSES. impossible!

 

WHAT IS THE BEST NUMBER TO PUBLIC MOBILE CUSTOMER SERVICE SO I CAN GET REVENUE CANADA TO GET AHOLD OF YOU.

 

Having so much issues.. Website also looks cheap..