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Incorrect plan selected

Marilynsibley39
Great Neighbour / Super Voisin

Hello,

 

My account ran out today and during my top up I had selected a 90 day unlimited text, province wide talk with no data for $90.  

 

My account was charged for the $90 top up option but actually selected the 30 day option after charging my credit card. Now I have a $50+ credit on my account but would like the 90 day option on auto pay.

1 REPLY 1

wetcoaster
Mayor / Maire

Since you changed your plan today, hopefully a moderator could help change this at no additional cost?

 

Here is how to contact the @Moderator_Team, include in your message all relevant info such as your account number, phone number, explanation of the proble.

If you are unsure on how to go about it:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Need Help? Let's chat.