Inadvertently overpaid and cannot presently use Public Mobile

[delichef]

I am presently in the U.S. until the end of March

Today i reported both our phone found so we could keep our number.

I thought the selection for talk and text here in the U.S. would allow me to contact the folks back home. Unfortunately I can't, and made the following payments on our account numbers: 1000000******** and 1000000********

Mar 1, 2020	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$42.00		$50.00
Mar 1, 2020	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$8.00		$8.00
Mar 1, 2020	8.5 GB at 3G Speed/ 8.5 Go à la vitesse 3G		$40.00	$0.00
Mar 1, 2020	30-day plan/Forfait de 30 jours		$10.00	$40.00
Mar 1, 2020	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$50.00		$50.00

Mar 1, 2020	8.5 GB at 3G Speed/ 8.5 Go à la vitesse 3G		$40.00
Mar 1, 2020	30-day plan/Forfait de 30 jours		$10.00
Mar 1, 2020	Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit	$50.00

I would like to cancel these transactions and pay only our normal amounts of $25.00 each for my wife and me.

Please contact me for further information

Allan Scahill

Edited by ShawnC13: removed account numbers

[Staliger]

@delichef send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Luddite]

@delichef Here's a note explaining how to use private messaging in case it's needed: https://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating...

[Luddite]

@kselmak FYI: this is a continuation of thread https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Inadvertently-overpaid-and-ca...

[kselmak]

Did you already make the plan switch or did you schedule it?

If it's schedule then cancel your plan switch at https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/ and you should be fine, then money will be used up later on on March 31.

If you already switched your only option is to ask moderators to revert it. They're are no guarantees that they will do it but you can try here bchttps://publicmobile.ca.ada.support/chat/ 

Oooops i see now that the plan was indeed purchased today, sorry about that. Only mods can help. Thanks @Luddite 

[gblackma]

@delichef  use this link to private message them directly  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Then keep an eye on the envelope top right of your screen. The answer will come there.

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@CS_Agent wrote:

Hi @delichef,

If you'd like further help with your situation, please send us a private message and we will be more than happy to help you out.

Regards,

Ciprian

PM Moderators Team

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[CS_Agent]

Hi @delichef,

If you'd like further help with your situation, please send us a private message and we will be more than happy to help you out.

Regards,

Ciprian

PM Moderators Team

[gblackma]

@delichef you have to contact the moderators yourself. To contact a moderator and explain your situation.  Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket ). 

Oracle's @ShawnC13 , @computergeek541 please remove @delichef personal information. Thanks.

[geopublic]

@delichef  Remove your acct info ASAP as this is a public forum. You need to submit a ticket to PM for your issue directly by doing the following:

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team