cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Great Neighbour / Super Voisin

I was over-charged when I activated My Public Mobile Service

Hi,

 

When I activated my Public Mobile service and signed up 90-day talk/text/data (6GB) plan for $120, there was a system glitch.  At first, the system had displayed my current plan for 30-day pass for $10 with $110 remaining balance under my account.   To address the issue immediately, I had to choose 90-day plan again and top up my balance by making another $10 payment.   Although the payment history shows two payment transaction ($10 & $120) and one credit transaction (-$10), my credit card statements shows that, in fact, there were two charges ($120+tax & $10+tax = $130+tax <$145.60>) from Public Mobile without any credit charge, which means that I have been over billed for $10+tax.   Please contact me if you need to see a scanned copy of my credit card statement for proof.   I would like to have $10+tax credit backed to my credit card.

 

Thanks,

 

Michael (BAN#**************)

Tags (3)
Highlighted
Mayor / Maire

Re: I was over-charged when I activated My Public Mobile Service

You should not post your account # here. You will have to send a private message to a moderator. They will probably just credit it to your account. But it is only $10...

Highlighted
Moderator

Re: I was over-charged when I activated My Public Mobile Service

Hey @cy_huang please, send us a private message if it's not already done!  🙂 

 

Please also make sure to not post private info such as: phone number, account number, pin etc as this is a public forum. 

 

Cheers, 

 

Annie 

Highlighted
Oracle

Re: I was over-charged when I activated My Public Mobile Service

 
Highlighted
Retired Oracle / Oracle Retraité

Re: I was over-charged when I activated My Public Mobile Service

Any update @cy_huang
Highlighted
Good Citizen / Bon Citoyen

Re: I was over-charged when I activated My Public Mobile Service

10$ Is 10$  we all work hard our ass to get those 10$.

Highlighted
Retired Oracle / Oracle Retraité

Re: I was over-charged when I activated My Public Mobile Service

Ok, so what's the problem. Does PM owe you $10.
Need Help? Let's chat.