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bobyan
Good Citizen / Bon Citoyen

I reactivated on the last day, but my account got deactivated next day

I reactivated  and made a payment prior to the last day of 90 days policy. It showed I have sufficient funds in my balance, and I also set up the autopay. When I tried to login to my account. It showed disabled.


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BeachNBeer
Town Hero / Héro de la Ville

Re: I reactivated on the last day, but my account got deactivated next day

I've read people suggest to reactivate at 85 day mark to be safe. You should open a ticket for moderators to see if they can help you. Chat bubble at bottom right. You can also reach them by private message.

 

CLICK FOR PRIVATE MESSAGE 

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BeachNBeer
Town Hero / Héro de la Ville

Re: I reactivated on the last day, but my account got deactivated next day

I've read people suggest to reactivate at 85 day mark to be safe. You should open a ticket for moderators to see if they can help you. Chat bubble at bottom right. You can also reach them by private message.

 

CLICK FOR PRIVATE MESSAGE 

View solution in original post

dabr
Mayor / Maire

Re: I reactivated on the last day, but my account got deactivated next day


@bobyan wrote:

I reactivated  and made a payment prior to the last day of 90 days policy. It showed I have sufficient funds in my balance, and I also set up the autopay. When I tried to login to my account. It showed disabled.


@bobyan    It sounds like you may have waited until the last minute to make your payment and now may have lost both your account/number, hopefully that isn't the case and moderators can help you.

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