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I made a payment to my account.

yvasah
Great Neighbour / Super Voisin
  • I wanted to change the account type today to a larger plan. Not only did it take my money it changed my plan and said my account is suspended and I have to pay more for a new plan. Can anyone help me.
4 REPLIES 4

hTideGnow
Mayor / Maire

@yvasah wrote:
  • I wanted to change the account type today to a larger plan. Not only did it take my money it changed my plan and said my account is suspended and I have to pay more for a new plan. Can anyone help me.

@yvasah   you wanted a larger plan and you want the change ,r ight?  So, you have to pay more is ok, right?  The only issue is that your account is now suspended?

 

did you make the change when the account was already suspended?  or you made the change before and at the time the plan was still active?

 

Yes, would be nice with screenshot of your Overview page, just cross out any personal info.

Anonymous
Not applicable

 @yvasah : When was your renewal? When did you make this change? Are your services working?

Maybe post a screenshot of your overview page and also possibly your payment history from here (not payment card).

t_p
Mayor / Maire

@yvasah wrote:
  • I wanted to change the account type today to a larger plan. Not only did it take my money it changed my plan and said my account is suspended and I have to pay more for a new plan. Can anyone help me.

@yvasah 

If the Transaction history shows your payment has been processed, try to Suspend then Resume service (Lost/Stolen page).

 

If doesn't work, post a screenshot of your overview page so we can see what's going on.

Anonymous
Not applicable

@yvasah 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

 

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
    Click here to submit a ticket↗↗.

 

  • or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
  • please include in your message,
  • phone number,
  • account 4 digit pin,
  • Email address,

 

  • Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  • During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
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    Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

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