I paid 15$ for 100 min
When i try to make call
I can't make call
When i try to make call, it redirect me to an audio message saying: i can't make call
i mean local area number in Montréal, i mean number i always used to call, i mean calling friends
I gave up, even tho i paid for it, but i said i will contact public mobile when i have time
Everyday i try to make call (i forgot that i can't), everyday or everytime i do it, i recieve that message which last 1:30 to 2 min
At the end of the month i did it probably 50 times, i try to call then i hear message that i can't calll, sometimes 3 times a day i try to call back, then i remember ah i can't call
Sometimes i do it, i say let's try prob it works,but it did not work, first day i tried to call like 20 times to see if now it works, but still can't call
at the end of the month, those useless call that redirect always to voice message saying i can't make call, were total of 109 min probably.
I contacted Public Mobile, they said:
We see that you renewed successfuly Sep 29,2019
We see that you made 109 min call
When i see the table of call history, that i called a generic number of public mobile: (i don't know if i can post the number)
Probably it's the number it redirect when someone can't make call
I asked Public Mobile moderation to send me the list of call,
they sent me an google spreadsheet document, that show exactly me calling public mobile generic phone number total of 109 min
Why i use my minute to call 109 min the audio message ?
this is ironic
I call friends => can't call => auto forward to public mobile audio message
those audio message get calculated => i pay for them
then now, dear customer you used your minute
The problem with support not only Public Mobile, a lot of agents, are not that competant to deal with complex situation other than regular easy common issue. so they assume that customer is making it complex, and then they send you a copy/past message from theris notes, it show clearly that they don't understand the situation
