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Great Neighbour / Super Voisin

I have charged twice

I tried to recharge.  , its failed first time at payment and second time its successfully go thru the payment, but my credit card charged twice. 

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Mayor / Maire

Re: I have charged twice

Check your self serve account.  If you have a balance then you could keep it and use it towards your next payment.

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Deputy Mayor / Adjoint au Maire

Re: I have charged twice

Hi @rameshyv ,

 

If you are showing the double payment in your available funds, I would suggest leaving it there for you next renewal date.

 

Requesting a refund may be possible but it may take a few weeks to have it approved anyway,

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Great Neighbour / Super Voisin

Re: I have charged twice

Thank you for the suggestion but as I am on auto pay I don’t think it will help but I will see if they answer me

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Mayor / Maire

Re: I have charged twice


@rameshyv wrote:

I tried to recharge.  , its failed first time at payment and second time its successfully go thru the payment, but my credit card charged twice. 


Sometimes transactions will appear on your payment card but they're in a pending status. Those will get dropped after a while.

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Great Citizen / Super Citoyen

Re: I have charged twice

@rameshyv 

 

I can understand your frustration with this. If your credit card is valid and not expiring in a month and you have not moved, you will be fine. PM is a prepaid service, and you will not be charged twice as you must give permission before you are charged. Now you can add more money to your account, but PM will never charge you twice.

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Mayor / Maire

Re: I have charged twice

@rameshyv 

 

It doesn’t matter that you are on Autopay. If the funds are sitting in your account from you adding $$ twice, that surplus will be used to do your next renewal before anything goes on your credit card.

 

AE_Collector

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Great Neighbour / Super Voisin

Re: I have charged twice

I am not in auto pay, it says it failed so recharged again.. not sure will they recharge same pack next cycle , there is no easy support get this resolve.

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Deputy Mayor / Adjoint au Maire

Re: I have charged twice


@rameshyv wrote:

I am not in auto pay, it says it failed so recharged again.. not sure will they recharge same pack next cycle , there is no easy support get this resolve.


@rameshyv If you are not set up on auto pay, Public Mobile will not charge or recharge anything. It is up to you to go into your account either through 611 on your phone or your self serve account, and make a payment of enough funds to cover the cost of your next 30 days. If you have money in your "available funds", this will be used to fund your next 30 day period.

 

Screen Shot 2020-10-18 at 11.24.01 AM.png

If there are no available funds or insufficient available funds, your service will be suspended until such time as you go into your account, make a payment, and select restore/resume service.

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Retired Oracle / Oracle Retraité

Re: I have charged twice


@Helpershelper wrote:

@rameshyv 

 

I can understand your frustration with this. If your credit card is valid and not expiring in a month and you have not moved, you will be fine. PM is a prepaid service, and you will not be charged twice as you must give permission before you are charged. Now you can add more money to your account, but PM will never charge you twice.


Its very possible to get charged twice. There what's supposed to happen and what does happen. Errors/mistakes (both by Public and the customer) do happen. In this case, it looks like @rameshyv did actually make two payment attempts. Unfortunately, the website saying that payment failed but then charging the customer anyway is a well known Public Mobile issue, although it doesn't happen too often.

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