cancel
Showing results for 
Search instead for 
Did you mean: 

I have been charged the wrong amount of money each month

Dylan3
Great Citizen / Super Citoyen

So I just noticed I have been charged more money than I was supposed to be charged for my current 15 dollar plan

 

I looked and I was paying $14.57 each month

 

But my plan is 15 dollars and I save 2 dollars by paying with autopay

 

So I should have been charged only 13 dollars

 

Who do I talk to about this problem

10 REPLIES 10

kelvarnsen
Model Citizen / Citoyen Modèle

Considering how often this question comes up, I am really surprised that PM doesn't make it more clear on the billing history page, that taxes will be added to all fees.

Anonymous
Not applicable

@skotte wrote:

Hi 

I have been charged wrong amount for my US roaming as well.

I have opted for 20$ add on but 40$ got deducted from my account.

Not sure how to resolve this issue.


The extra balance will just go towards your next renewal.

 

 @craigmcg: ON = 13%

craigmcg
Great Neighbour / Super Voisin

Silly question but isn't the tax rate in Ontario 12% (13.00*1.12= 14.57)

skotte
Great Neighbour / Super Voisin

Hi 

I have been charged wrong amount for my US roaming as well.

I have opted for 20$ add on but 40$ got deducted from my account.

Not sure how to resolve this issue.

srlawren
Retired Oracle / Oracle Retraité

@iliketotalk wrote:

@srlawren if you are a scuba diver and get your tanks filled I guess you pay for breathing also lol


@iliketotalk:

 

giphy


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

@srlawren if you are a scuba diver and get your tanks filled I guess you pay for breathing also lol

srlawren
Retired Oracle / Oracle Retraité

@Dylan3 welcome to Canada, where we pay tax on just about everything other than breathing.  


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

Anonymous
Not applicable

@Dylan3 wrote:

So I just noticed I have been charged more money than I was supposed to be charged for my current 15 dollar plan

 

I looked and I was paying $14.57 each month

 

But my plan is 15 dollars and I save 2 dollars by paying with autopay

 

So I should have been charged only 13 dollars

 

Who do I talk to about this problem


13 * 1.12 = 14.56 (or 7)

This site shows you just their costs. Your payment method will reflect that plus your local taxes.

hairbag1
Mayor / Maire

@Dylan3 wrote:

So I just noticed I have been charged more money than I was supposed to be charged for my current 15 dollar plan

 

I looked and I was paying $14.57 each month

 

But my plan is 15 dollars and I save 2 dollars by paying with autopay

 

So I should have been charged only 13 dollars

 

Who do I talk to about this problem


Don't forget to factor in taxes...we ll gotta pay'em !

XionBunny
Deputy Mayor / Adjoint au Maire

@Dylan3 wrote:

So I just noticed I have been charged more money than I was supposed to be charged for my current 15 dollar plan

 

I looked and I was paying $14.57 each month

 

But my plan is 15 dollars and I save 2 dollars by paying with autopay

 

So I should have been charged only 13 dollars

 

Who do I talk to about this problem


Taxes still apply.

Need Help? Let's chat.