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Good Citizen / Bon Citoyen

Re: I have $50 Unlimited Canada/USA Calling cant call USA it says I don't have a long dist add on

I have Unlimited Canada/USA Calling so YES I would have Min left because I have Unlimited Min

Model Citizen / Citoyen Modèle

Re: I have $50 Unlimited Canada/USA Calling cant call USA it says I don't have a long dist add on


  • @PubMobSux12 wrote:

    I have Unlimited Canada/USA Calling so YES I would have Min left because I have Unlimited Min

    Oops sorry already edited post.
Good Citizen / Bon Citoyen

Re: I have $50 Unlimited Canada/USA Calling cant call USA it says I don't have a long dist add on

I know about fongo but I SHOULD NOT HAVE TO USE FONGO.. I SHOULD NOT HAVE TO PAY FOR FONGO WHEN I PAID PUBLIC.. 

Mayor / Maire

Re: I have $50 Unlimited Canada/USA Calling cant call USA it says I don't have a long dist add on


@PubMobSux12 wrote:

I have done both. I even took sim card out and even Fact reset phone


It's a long shot but....turn phone off and take out sim, wait for a moment then reinstall. If you have dual sim slots, try it in second slot. Restart phone.

Let us know if this helps.

BTW...does everything else work as it should..tetxting, data and local calling ?

Good Citizen / Bon Citoyen

Re: I have $50 Unlimited Canada/USA Calling cant call USA it says I don't have a long dist add on

cant call out to any number Odd never needed to so never tried. even local numbers it says sorry you dont have an active long dist addon"

Good Citizen / Bon Citoyen

Re: I have $50 Unlimited Canada/USA Calling cant call USA it says I don't have a long dist add on

report lost/stolen did not work as well 

Mayor / Maire

Re: I have $50 Unlimited Canada/USA Calling cant call USA it says I don't have a long dist add on


@PubMobSux12 wrote:

cant call out to any number Odd never needed to so never tried. even local numbers it says sorry you dont have an active long dist addon"


Try this...log into My Account / Plans and Add on / Lost -Stolen. Click on Suspend, the log out for a moment. Log back in and repeat but this time Resume. Log out and cycle phone off/on again. Does this do anything to help ?

Good Citizen / Bon Citoyen

Re: I have $50 Unlimited Canada/USA Calling cant call USA it says I don't have a long dist add on

did not work 

Mayor / Maire

Re: I have $50 Unlimited Canada/USA Calling cant call USA it says I don't have a long dist add on

When you log into My Account...is your account Active or something else ? Check Plan Details to see what plan you have. Let us know.

Good Citizen / Bon Citoyen

Re: I have $50 Unlimited Canada/USA Calling cant call USA it says I don't have a long dist add on

I would also like to point out that when I go into phones settings - About phone - Phone mumber: my number says "Unknown" My Plan This plan includes: - - 8.5GB at 3G Speed - Unlimited International Text - Unlimited Talk to Canada and the US $50 per 30 Days Account Balance and Plan Renewal Date Available Funds: $0.00 Next plan renewal date: Oct 9, 2019 Estimated amount due: $50.00 My Data & Add-Ons Data & Add-Ons Amount Used 8.5GB at 3G Speed 133.823 / 8704 MB