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Good Citizen / Bon Citoyen

Re: I have $50 Unlimited Canada/USA Calling cant call USA it says I don't have a long dist add on

Update on phone being blacklisted:

 

I called Fido this morning asked them about my phone being blacklisted and also said why was it blacklisted if it been well over 60 days (60 days is fidos cutoff if not reported lost/stolen within 60 days phone cant be blacklisted) and Fido said that it's NOT showing on their end that the phone was blacklisted. when the guy did check the IMEI himself I guess on the National blacklist database he has seen that it is blacklisted but said that Fido did not blacklist it. 

 

they said that the insurance company "Brightstar" might have blacklisted it or it could have been t-booth or other mobile phone sellers might have done it.

 

the rep also said that it could also be a typo/mistake whatever that means if it shows on their end that it's not blacklisted.

 

so still without a working phone but the rep said they are looking into it and I will get a response back. 

 

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Mayor / Maire

Re: I have $50 Unlimited Canada/USA Calling cant call USA it says I don't have a long dist add on

@PubMobSux12  Sounds like there's a light at the end of tunnel. I wasn't aware that brightstar could blacklist phones but I suppose to prevent insurance fraud it makes sense. Given that their insurance product is almost a scam in its own right it's a little ironic. They should be directly going after the fraudster versus the phone...and one purchased in good faith and due diligence. Fingers crossed this will work out for you. You don't have an old phone or a cheap electronics retailer (like vision electronics) in your area to pick up a legitimate (for sure) phone for under $50 to use for now and have as a back up if you do get your good and much more expensive phone up and running.

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Good Citizen / Bon Citoyen

Re: I have $50 Unlimited Canada/USA Calling cant call USA it says I don't have a long dist add on

I have yet to hear back from Fido, they said they would get back to me on Monday I told them that it's a holiday (Remembrance Day) they said that they were still open on remembrance day. if I don't get a call back by noon I'll be calling them up again as the phone is still blacklisted.

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Good Citizen / Bon Citoyen

Re: I have $50 Unlimited Canada/USA Calling cant call USA it says I don't have a long dist add on

Update:

 

So after purchasing a phone 2nd hand and using it for about 5 months (a few months with another carrier than with Public), it has been blacklisted. I called everyone I could think of and Fido (the original carrier) called me back (during dinner hours as I was eating dinner). It turns out the original owner activated their account fraudulently. So after an investigation they then blacklisted it. We then asked why didn't they blacklist the IMEI during the investigation then pending the outcome of the investigation can decide if it stays on the blacklist or gets taken off the blacklist, they had no real answer. We then asked how much would they need to take it off the blacklist and then said they can't do that because of the fraudulent activity on the account and we are no the owner of the fraudulent account. We then asked if they wanted it back and they said they don't need it. We were then accused of blackmailing them into giving the phone back to them. They said that by us offering to buy the phone out meant we were going to turn around and demand money for giving the phone to them. We just asked if they wanted the phone back because we can't do anything with it and were essentially in the possession of the stolen property. We see it that they contributed to the scam sale of the phone to us because they knew the account was fraudulent yet allowed the account holder to keep using the phone and do what they want instead of blacklisting the phone pending and investigation outcome. Their failure to blacklist the phone during the investigation allowed the fraudulent account hold to be able to sell the phone. We did all the right steps. I checked the IMEI to make sure it wasn't blacklisted and still got Scammed over almost half a year later. We were even willing to go to an actual store with the box and phone and ID and prove who were are. We even have my wife's number who shares a 20 yr old Rogers account with her parents to show we weren't hiding anything. It goes to show they really only care about themselves. If this was flipped and we couldn't pay a bill due to our bank account getting frozen due to fraudulent activity they would not care or if there is data usage or mins you didn't us, we would be responsible still. So it was their responsibility as the actual owners of the phone to have blacklisted the device pending the outcome of the investigation. They truly are contributing to people scamming people and working around the current system.

At the end of the phone call I said that I have been recording the phone call as per my legal rights to record without their consent. They said that they themselves was also recording the call. I then said that they did not tell me at the beginning of the call that they are recording the call and by doing so violated my privacy rights because they are an Organization/Business as per the PIPEDA Act. I then asked them to delete the recording as they did not get my consent before recording they refused to do so and told me to contact their privacy officer.




BELOW ARE IS THE PIPEDA ACT that companies and organizations have to follow
In Canada, organizations subject to the Personal Information Protection and Electronic Documents Act[3] (PIPEDA) must comply with PIPEDA when recording calls.[4]

In order to comply with the PIPEDA, organizations should take the following steps when recording conversations:[4]

The individual must be informed that the conversation is being recorded at the beginning of the call. This can be done by an automated recording or by the customer service representative.[4]
The individual must be advised of the purposes. The organization must be clear about the purposes; an organization should not state that it is recording the conversation for quality assurance purposes if, in fact, the recording will be used for other purposes. Informing the individual of the purposes can be done in a variety of ways—verbally, by pressing a number on the keypad (in the case of automated messages) or with clear messages on monthly statements. (For example: If you have any questions about your bill please call 1-800-XXX-XXXX. Please note your call will be recorded for...) If the individual proceeds knowing the conversation is being recorded and the purpose of the recording, consent is implied.[4]
If the caller objects to the recording, the organization should provide the caller with meaningful alternatives. The alternatives might involve not taping the call; visiting a retail outlet; writing a letter; or, conducting the transaction over the Internet.[4]

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Good Citizen / Bon Citoyen

Re: I have $50 Unlimited Canada/USA Calling cant call USA it says I don't have a long dist add on

@darlicious  the notifications show you replied to my post I did this morning. I cant see the comment.

 

anyways  I would also like to say that I was speaking with "TAMISHA" from the Office of the president. so let me make this clear to everyone. Fido/Rogers says the phone I have was activated by the person who sold me the phone (not service) by a fraudulent way and that the phone belongs t "Fido/Rogers" as the guy who sold me the phone should never have had the account and Fido/Rogers considers the phone STOLEN and that Fido/Rogers still owns the phone so that's why they blacklisted the IMEI. I told Fido/Rogers that I would have no issue returning the phone back to them since they said the phone is theirs. they refused my offer in taken it back to them. the way I see it and I'm sure the courts would see is since they refused to take the phone back they give up any legal rights to the phone that also means any legal rights to the phones IMEI number.

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Mayor / Maire

Re: I have $50 Unlimited Canada/USA Calling cant call USA it says I don't have a long dist add on

@PubMobSux12  sigh  it's my *poof* the magic dragon disappearing post bug again  I will repost  when I get home and find it in my unmoderated items . I should just learn to get over the spelling mistakes and not fix them.

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Mayor / Maire

Re: I have $50 Unlimited Canada/USA Calling cant call USA it says I don't have a long dist add on

@PubMobSux12  Third time lucky? Conspiracy theorists would love this but pm being quirky it's always these kind of posts that *poof* disappear...anyhow our latest way to post them is....shhhh... By taking a screenshot!Screenshot_20191113-200805.png

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Good Citizen / Bon Citoyen

Re: I have $50 Unlimited Canada/USA Calling cant call USA it says I don't have a long dist add on

I will contact the CCTS as well as the Canadian Privacy Commission office, as well as the CRTC. 

 

I have them on recording saying more than 3 times saying that they do not want or need the phone back. I also have them on recording trying to twist what I said around. 

 

I only found out that they were recording me was about 30 min into the call and I told them that I was recording and I asked if I was being recorded and they said "YES"  (I did not have to tell them as per my legal right to record then without consent and without them knowing)

 

I then told them that they violated my privacy rights under the PIPEDA ACT. and I said that they needed to tell me at the start of the call as they are the ones who called me back. but they failed to tell me about the call so I asked for the recording to be deleted and they declined. they basically said to me that I had no legal right to ask for it to be deleted and I had no legal right to privacy. 

 

 

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Mayor / Maire

Re: I have $50 Unlimited Canada/USA Calling cant call USA it says I don't have a long dist add on

@PubMobSux12  I'm happy to hear you will be taking them to task. I have my own issues with them I'm gearing up to deal with that I know I will end with filing a formal complaint with the CCTS. Keep us informed of your progress. I for one am very interested in the result.