08-27-2018 11:36 AM - edited 01-05-2022 05:31 AM
08-27-2018 08:47 PM
@s_aretla wrote:I sent a private message to the moderator team and still waiting to hear from them. How long will it take to get a reply.
Offical response is within 48 hours. But the moderator team was busy recently. It may be longer. Don't send mutiple messages as any new message will move you to the end of the wait queue.
08-27-2018 08:41 PM
I sent a private message to the moderator team and still waiting to hear from them. How long will it take to get a reply.
08-27-2018 12:31 PM
You should have been credited $40 within a few days of activation. You'll need to contact a moderator and have them take a look at your account.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Make sure you include your name, account number, address, pin, email, and last 4 digits of your credit card. Also a short description of your problem.
You might want to delete those pictures you posted, they have your name and account number.
08-27-2018 12:17 PM - edited 08-27-2018 01:20 PM
08-27-2018 12:16 PM - edited 08-27-2018 01:20 PM
08-27-2018 12:11 PM
08-27-2018 11:41 AM
Go into your self-serve account, select payments and post a screenshot of that page. We'll determine whether you were actually charged.