I got charged twice this month. How do I get a refund?

[avvaikethees]

Hello! 

I have auto-pay activated and my Visa was charged on November 26. However, it said my account was suspended because it didn't have any funds in it. I thought the auto-pay didn't work so I paid again. 

However, now I have two charges for this month. 

Who do I contact to send screenshots of my visa bill and get a refund? 

[Anonymous · Accepted solution]

you need send a private message To

customer support teams (Moderators)>> Click here 

In your message put it, please include.

- your Name 

- your account number ,if you have it 

- your phone number 

- your account, 4 digit PIN

- date of birth 

- Detailed explanation of specific your issue 

- them can help you a lot nice service Team

Waiting for Response, Community Moderators are available from:

Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)

During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 72 hours of receiving the message.

And be patient please

Good Luck

[Anonymous]

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@avvaikethees wrote:

Hello! 

I have auto-pay activated and my Visa was charged on November 26. However, it said my account was suspended because it didn't have any funds in it. I thought the auto-pay didn't work so I paid again. 

However, now I have two charges for this month. 

Who do I contact to send screenshots of my visa bill and get a refund? 

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If your service is working and you see all your money in Available Funds then you could choose to just leave it there and the next renewal will take from there first.

[NDesai]

@avvaikethees You will need to send a private message to the Moderator_Team with your account info and they will investigate this double charge.