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Good Citizen / Bon Citoyen

I can't update my credit card information for autopay

I have a new credit card, but every time I try to update the autopay CC number, I can't. I go to the "payment" tab, and click on "remove autopay", but the cc information never gets removed. Am I doing something wrong?
thx.

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Mayor / Maire

Re: I can't update my credit card information for autopay

Try using chrome in incognito mode.

Website is very frail, keep trying.

If it's emergency you can also buy voucher and load funds by dialing 611, but keep trying to register.

If your new cc gets flagged after multiple tries, contact moderators by clicking the question mark

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Moderator

Re: I can't update my credit card information for autopay

Hello @PDub

 

Please contact us in private and one of the Moderators will remove your credit card.

 

 

Thanks,

Lucian PM Mod

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Deputy Mayor / Adjoint au Maire

Re: I can't update my credit card information for autopay

Be sure to enter all credit card info correctly, including 3 digit code on back, and expiry date. If all fails, contact moderator to remove card.