I can't redeem my payment voucher

[Andrew_p]

hey, for some reason i can't redeem my payment voucher i got it from shoppers drug mart 

[kgardner1171]

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@Andrew_p wrote:

do you know if its the Pin# or voucher #?

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I have tried both and neither work

[tim1]

When I tried the online system payment it did not work and gave that same error, but when I called *611 it worked the first time when I put in the PIN.

[Acekiller]

that's kind of alarming when the vouchers are not registered in the system?!

[GreatCanadian]

@Andrew_p, Awesome!! Glad you got it working.

GC

[Andrew_p · Accepted solution]

found the problem!! the vouchers were not registered in there system so they credited me $60 to cover the vouchers

[GreatCanadian]

Not a bad idea @LEGO I just looked for a Canadian Tire voucher to post a pic, but I must have thrown them out once used.

GC 

[LEGO]

Maybe we should scan and post all vouchers from different sources just to see the differences between them, so that we can help more efficiently?

[Andrew_p]

similar but for me it had the pin # 

voucher # 

and Blackhawk order ID# 

shoppers drug mart other prepaid cards work instantly im not sure why its different for public mobile 

[GreatCanadian]

Yes, I would assume funds would be available immediately upon redemption. Does your voucher look like the one @wetcoaster posted ? 

[Andrew_p]

will do, pretty frustrating that my account is gonna be suspended at 2am cause theres no payment 

[GreatCanadian]

@Andrew_p good luck with it and please post the outcome. I'd be interested to find out what the issue is. 

GC 

[Andrew_p]

ive contacted the mods as well but nothing as of yet, hopfully this gets resolved quick 

[GreatCanadian]

Also my reply was to @Andrew_p to let him know there shouldn't be an issue. I wasn't responding to you.

GC 

[LEGO]

@Andrew_p I have found the post I was talking about, regarding PIN vs. Voucher number: click here

[GreatCanadian]

Hey dude  not shooting you down at all. It's obvious that yours isn't working for some reason. I just wanted to let you know that I don't think you should be having issues. The fact that you are makes me think the issue is with the voucher, not you !! I don't think waiting to see if it will go through will work. I'd contact the mods right now.

GC 

[wetcoaster]

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@GreatCanadian wrote:

I buy my vouchers at Canadian Tire, and they look NOTHING like that. And they have a number that's labeled "Redemption Code", and that's the number I use.

GC 

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I tried to help and clearly mentioned that this is from my local corner store - no need to shoot me down just because it's different from what you are used to, is there?

As far as I know (it's been a while since I had those side by side...) The once from Shoppers Drug Mart (which the op has bought, I think?) are also quite different from the ones from Canadian Tire.

[GreatCanadian]

FYI, I've purchased about 10 vouchers and once I enter the code the funds have been available immediately. I've never had a single issue.

GC 

[Andrew_p]

since i did get it 2 hours ago ill try it again tomorrow and if its still giving me problems ill just msg the moderator.

[wetcoaster]

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@Andrew_p wrote:

Tried it but i got the following msg below

Unfortunately, Voucher #???????????? could not be added. Please verify the Voucher and try again.

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How long ago did you buy the voucher? There was a thread recently from someone who bought a voucher from Canadian Tire with a note on it along the lines "will be activated within 24hours" (I think?). They ended up asking a moderator about it, as @LEGO has suggested above, and were finally able to add the vouchers way after the indicated activation time.

Sounds like a weird / stupid thing for retailers to do, if that is really what is happening... I hope SDM isn't doing the same?

[GreatCanadian]

I buy my vouchers at Canadian Tire, and they look NOTHING like that. And they have a number that's labeled "Redemption Code", and that's the number I use.

GC 

[Anonymous]

@Andrew_p, I remember someone else reporting a few weeks ago that their voucher also didn't work initially.  It eventually worked, perhaps 24 hours later.  At the time, I think that someone had said some systems (retailers) vouchers take a while to be activated.  not sure if this is your problem.

[wetcoaster]

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@LEGO wrote:

Try entering just the PIN and not the voucher number.  I think it's the PIN that needs to be entered in self-serve to apply the voucher; if you call *611 you would have to enter voucher number.

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I've never used *611 to apply a Public Mobile voucher, but this doesn't make any sense to me. For me it's always the PIN.

(This is from my corner store, I don't have a recent voucher from SDM, but you get the idea.)

[LEGO]

Take a photo of your voucher and send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number, and PIN.
Good luck! 

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

[Andrew_p]

Tried it but i got the following msg below

Unfortunately, Voucher #???????????? could not be added. Please verify the Voucher and try again.

[LEGO]

Try entering just the PIN and not the voucher number.  I think it's the PIN that needs to be entered in self-serve to apply the voucher; if you call *611 you would have to enter voucher number.

[Andrew_p]

do you know if its the Pin# or voucher #?

[LEGO]

@Andrew_p I read here somewhere that voucher contains two codes. I don’t recall, but you have to use one or another.

[NDesai]

Vouchers not working is very rare. Are you sure you are entering the correct 12 digit code located on your receipt? Try using incognito/private browsing mode.