I can't change my plan without adding funds, which automatically process the payment for my old plan

[oarcand]

It's been 2 times the same thing happens to me. I try to switch my plan, from the 1GB of data to the deal you have in place (2gb + 2 extra gb of 3G data), and before I add funds, they won't let me do the change of plan. So I add funds, and it automatically process the payment for my old plan. This is stupid, for extra 10$ which I wanted to pay, I would've get 3gb more. Can you please fix the issue, and worst case, charge my credit card on file for the difference between the 2 plans.

My account number is 10000000xxxxxx

Please fix the issue, I want my 4GB total of data

[ShawnC13]

@oarcand, sorry to hear you are experiencing some issues changing your plan.  First of all I would remove your account number as this is a public forum.

You will need to message a MOD for assistance and see if they can change the plan to what you want, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/

[mimmo]

You need to future date the plan change. In immediate plan change cancels your remaing time and makes you pay for the new plan