I can not to pay for my plan. Its told me my credit card not charge

[Tiprix]

@Valentyna if the previoysly mentioned solutions don't work purchasing a voucher could ensure there's enough funds in your account while the mods figure out what's going.

[geopublic]

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@Anonymous wrote:

Hi @Valentyna  - Not sure if I understand the issue.  If you are trying to make a payment, and you are getting an error with the credit card, please try the following.

- clear you browser's cache, or launch your browser in privacy/incognito mode.

- If you are entering CC details, be sure to leave the apt # field empty.  Put the apt # as part of the address line, EXACTLY as it shows on your CC statement.

If this is not the issue, please provide some additional information.

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@Valentyna Also no spaces when entering your postal code. If your cc is already added you can also try to make payment by dialing *611 from your phone.

[Triguy]

If the issue is about not being able to make a cc payment then you may need to contact a moderator.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Anonymous]

Hi @Valentyna  - Not sure if I understand the issue.  If you are trying to make a payment, and you are getting an error with the credit card, please try the following.

- clear you browser's cache, or launch your browser in privacy/incognito mode.

- If you are entering CC details, be sure to leave the apt # field empty.  Put the apt # as part of the address line, EXACTLY as it shows on your CC statement.

If this is not the issue, please provide some additional information.