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Great Neighbour / Super Voisin

I am told my service is suspended

Last month I was told I only owed a small amount because of the rewards I have.  I paid it and it showed on my credit card as usual.  So I thought everything is ok.  This morning I was told my service is suspended and was suppose to make a payment to activate my account.  Was told to call *611  when I did I was told my balance was 0.  I knew I paid what I was suppose to - what I owed.  I in good faith made a payment of $20.  It still says my account is suspended.   When I came on line it says I now have a $30.00 balance I assume to be positive.  What can I do and what will public mobile do?

Model Citizen / Citoyen Modèle

Re: I am told my service is suspended


@mindcaster wrote:

Last month I was told I only owed a small amount because of the rewards I have.  I paid it and it showed on my credit card as usual.  So I thought everything is ok.  This morning I was told my service is suspended and was suppose to make a payment to activate my account.  Was told to call *611  when I did I was told my balance was 0.  I knew I paid what I was suppose to - what I owed.  I in good faith made a payment of $20.  It still says my account is suspended.   When I came on line it says I now have a $30.00 balance I assume to be positive.  What can I do and what will public mobile do?


Is your phone working? if it is I don't think you should worry about. It's probably that PM system may need more time to update. 

Model Citizen / Citoyen Modèle

Re: I am told my service is suspended

I had the same thing happen to me last month.  On your renewal date it should be changed back to active.  Do you have autopay setup ?  If you do, check your credit card activity.  If you still have problems then contact a moderator. You can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Good Citizen / Bon Citoyen

Re: I am told my service is suspended

I think if there is no other issue for your financial suitation autopay is best way for your account management. Unlike other carrier PM is operaterd by computer, which needs update data. Sometimes it is late.

 


@mindcaster wrote:

Last month I was told I only owed a small amount because of the rewards I have.  I paid it and it showed on my credit card as usual.  So I thought everything is ok.  This morning I was told my service is suspended and was suppose to make a payment to activate my account.  Was told to call *611  when I did I was told my balance was 0.  I knew I paid what I was suppose to - what I owed.  I in good faith made a payment of $20.  It still says my account is suspended.   When I came on line it says I now have a $30.00 balance I assume to be positive.  What can I do and what will public mobile do?