cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Great Neighbour / Super Voisin

I added the amount due to my balance, but I am still in Plan Expired.

I forgot the due date. So my balance was not enough.

I added the amount due to my balance, but I am still in plan expired.

What shall I do?

Good Citizen / Bon Citoyen

Re: I added the amount due to my balance, but I am still in Plan Expired.

I have the same problem and need help solving it


@KUNMI wrote:

I forgot the due date. So my balance was not enough.

I added the amount due to my balance, but I am still in plan expired.

What shall I do?


 

Town Hero / Héro de la Ville

Re: I added the amount due to my balance, but I am still in Plan Expired.


@gjona wrote:

I have the same problem and need help solving it


@KUNMI wrote:

I forgot the due date. So my balance was not enough.

I added the amount due to my balance, but I am still in plan expired.

What shall I do?


 


You can try the lost/stolen phone trick.  In your account, report your phone lost/stolen.  Logout.  Wait 5 minutes.  Login and report your phone found.  Re-boot phone.  This resets your SIM/account.

 

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Mayor / Maire

Re: I added the amount due to my balance, but I am still in Plan Expired.


@KUNMI wrote:

I forgot the due date. So my balance was not enough.

I added the amount due to my balance, but I am still in plan expired.

What shall I do?


@gjona Both you can try to add 1$ more in your account sometimes it help to reactivate the service.

Highlighted
Great Citizen / Super Citoyen

Re: I added the amount due to my balance, but I am still in Plan Expired.

Hi, if your phone is still working and you are able to make calls then I think you are ok. The situation is common and typically occurs as per this other thread. 

 

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Plan-Expired/m-p/317917/highl...

 

 

Mayor / Maire

Re: I added the amount due to my balance, but I am still in Plan Expired.


@KUNMI wrote:

I forgot the due date. So my balance was not enough.

I added the amount due to my balance, but I am still in plan expired.

What shall I do?


@KUNMI  Login into your selfserve account and click on the Re-activate button. If that doesn't work you need to message the moderators.

Good Citizen / Bon Citoyen

Re: I added the amount due to my balance, but I am still in Plan Expired.

Hello, I had the same problem.  Send an email to the moderator team and they will solve it.  I believe that there was a problem with the system. 

Good luck

Gjona