cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Good Citizen / Bon Citoyen

I PAID MORE THAN $35 AND MY DATA WAS CANCELLED, I D LIKE IT BACK

My plan was for $33. I paid $15 MORE. I had data for the last two months. YESTERDAY my data was abruptly suspended, though I have paid well in excess.

 

PLEASE RESTORE & ADVISE ME BY PHONE

Good Citizen / Bon Citoyen

PAYMENT MADE, DATA SUSPENDED, PLEASE RESTORE

MY DATA WAS SUSPENDED, THOUGH I PAID $15 MORE THAN ON MY ORIGINAL PLAN. PLEASE RESTORE MY DATA TO REFLECT THE SUPPOSED SPECIAL

Mayor / Maire

Re: I PAID MORE THAN $35 AND MY DATA WAS CANCELLED, I D LIKE IT BACK

Log into My Account / Data & Add-0ns to confirm your plan. If you see no data there, it's been exhausted. When is your scheduled plan renewal ? Could be you've run out of your 1.5GB of data for this period.

Mayor / Maire

Re: I PAID MORE THAN $35 AND MY DATA WAS CANCELLED, I D LIKE IT BACK


@kmfernandez wrote:

My plan was for $33. I paid $15 MORE. I had data for the last two months. YESTERDAY my data was abruptly suspended, though I have paid well in excess.

 

PLEASE RESTORE & ADVISE ME BY PHONE


Did you run out of data?  What plan were you on? 

 

If you were on the $35/1.5GB plan, then you may have used up all your data.  Login into your account and if the data line is missing then you have used it all up and will need to either renew to a different plan or purchase one of the data add-ons available, which are quite steep at $30/1GB or $10/200MB.

 

I'm not sure what you mean by you paid $15 more, perhaps you can explain it a little further?

Great Citizen / Super Citoyen

Re: I PAID MORE THAN $35 AND MY DATA WAS CANCELLED, I D LIKE IT BACK


@kmfernandez wrote:

My plan was for $33. I paid $15 MORE. I had data for the last two months. YESTERDAY my data was abruptly suspended, though I have paid well in excess.

 

PLEASE RESTORE & ADVISE ME BY PHONE


How much data do you have left?  Look in self serve.

Oracle

Re: I PAID MORE THAN $35 AND MY DATA WAS CANCELLED, I D LIKE IT BACK

@kmfernandez , this prepaid service actually works almost like postpaid.  When your included data is used up, that is it.  You have to buy extra add-on data.  Putting money into the account does not buy the add-on for you.  You have to make the move.  The purchases are one time, each time and not automatic.  

Good Citizen / Bon Citoyen

Re: I PAID MORE THAN $35 AND MY DATA WAS CANCELLED, I D LIKE IT BACK

Thank you, but you DID NOT address the question!!! The issue is that, data + my plan = $35. My plan is @ $33. I PAID such that I have $48, which is $13 MORE than $35. So, I SHOULD have my data renewed. The chap at the kiosque told me I would have to PAY ANOTHER $35, over and above the $$$ I already paid.

 

That is NEITHER ethical nor LEGAL. Kindly rectify - the $15 extra can easily put towards the data renewal.

 

 

 

 

Good Citizen / Bon Citoyen

Re: I PAID MORE THAN $35 AND MY DATA WAS CANCELLED, I D LIKE IT BACK


@hairbag1 wrote:

Log into My Account / Data & Add-0ns to confirm your plan. If you see no data there, it's been exhausted. When is your scheduled plan renewal ? Could be you've run out of your 1.5GB of data for this period.



Thank you, but you DID NOT address the question!!! The issue is that, data + my plan = $35. My plan is @ $33. I PAID such that I have $48, which is $13 MORE than $35. So, I SHOULD have my data renewed. The chap at the kiosque told me I would have to PAY ANOTHER $35, over and above the $$$ I already paid.

 

That is NEITHER ethical nor LEGAL. Kindly rectify - the $15 extra can easily put towards the data renewal.

 

 

 

 

Good Citizen / Bon Citoyen

Re: I PAID MORE THAN $35 AND MY DATA WAS CANCELLED, I D LIKE IT BACK

Thank you, but you did not address the issue. The issue is, that I had paid well in excess of $35 - my plan is for $33, I paid $15 MORE. SO, there is $48 on my account. WHY WAS MY DATA CANCELLED? It should be restored, and I would certaily appreciate it, since it was paid for

Mayor / Maire

Re: I PAID MORE THAN $35 AND MY DATA WAS CANCELLED, I D LIKE IT BACK

@kmfernandez 

We are all customers like yourself.  We have no direct control of your account.  We can offer advice and suggestions that may help with your issue.

 

If you are on the $35 plan ($33 with autopay), you get 1.5 GB data every 30 days.  Your data was probably not cancelled.  Your data allottment for the 30 days probably ran out.  If you run out of data earlier, then the data stops working.  Having extra money in your available funds does not get you extra data.  

 

If you want extra data, you would have to purchase a data add on:

$30 for 1 GB data (unused portion will roll over to next month)

$10 for 200 mb data

 

When is your next payment date?  That is when your new 30 day cycle will start with 1.5 GB data.  You could renew the same plan earlier, but you will need to contact moderator (PM employee).  Click on the question mark on right lower corner of webpage and start the ticketing process to get moderator help.  

 

You may want to consider spending extra $5 per month for the $40 plan for 5 GB data.  You likely will not run of data with that higher data plan.