How to switch credit card but forget account password

[linnorz]

My parents are using puclic mobile but their credit card was stolen and they have a new card to switch payment method. They are currently traveling in other country so they can't dail 611 on the phone. They forgot the account password and security question but they are willing to answer any question that related to the account (e.g. card number of credit card for past payment). They don't know how to do internet service and there is no customer service number they can call. 

[mimmo]

Follow the Info below to contact mods.  Only mods can reset the password.

If your parents are out of the country why not let the plan expire you have 90 days  to reactivate the account without losing you number or account.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile