How to request an invoice?

[Temujinhour]

Hello I am confused as to how to get a bill or invoice from public mobile. It must include name and address. Thanks in advance.

[HALIMACS · Accepted solution]

@Temujinhour 

Ask the public mobile moderators by this method below - they'll send you an invoice which shows the 2020 year of charges and payments- it'll take a couple weeks to get. 

To contact a moderator, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type moderator, then select contact us, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
2. Send a private message to the moderator by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[HALIMACS · Accepted solution]

@Temujinhour 

Ask the public mobile moderators by this method below - they'll send you an invoice which shows the 2020 year of charges and payments- it'll take a couple weeks to get. 

To contact a moderator, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type moderator, then select contact us, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
2. Send a private message to the moderator by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[darlicious]

@Temujinhour 

Here is everything you need to know about requesting an invoice from pm. Compiled, written, tested and posted by the great @AE_Collector .

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Ac...