03-10-2019 05:32 PM - edited 01-05-2022 06:50 AM
I got a new credit card for security reasons and then Public Mobile failed to renew my plan through Auto Pay with the old credit card info. My number then isn't working and I need to update my new credit card to the system! Help!!
Solved! Go to Solution.
03-10-2019 05:35 PM
If after trying all the steps and you still canno't add it, then contact the moderator team for assistance. Click this to send them a message.
03-10-2019 05:34 PM
If you have already gone into self serve and are having issues with adding the card remember that the website can be fussy. You can try different browser / clearing cache and sometimes private browsing / incognito mode. Confirm the billing address from your credit card statement is exact, including periods, spaces, capitalization and punctuation. If you live in unit/apt 206 and the billing address on your statement is "206-XXX street name" then enter it as that, and leave the apt field empty. Try removing / adding a space from the postal code.
Public mobile accepts Credit card or Visa Debit card issued by a Canadian or American financial institution and is registered to a Canadian or American address, or a Public Mobile payment voucher. The voucher can be had from recharge.com for payment, but not autopay, you can also register with autopay a pre-paid visa card for autopay, YMMV but I know that one works from Canada Post.
03-10-2019 05:34 PM
Log into self serve
Click payment
Find
03-10-2019 05:33 PM
@denverwu wrote:I got a new credit card for security reasons and then Public Mobile failed to renew my plan through Auto Pay with the old credit card info. My number then isn't working and I need to update my new credit card to the system! Help!!
@denverwu Remove the old card, and add the new one in self serve. Its very easy 🙂