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How to make a payment with my new credit card

denverwu
Great Neighbour / Super Voisin

I got a new credit card for security reasons and then Public Mobile failed to renew my plan through Auto Pay with the old credit card info. My number then isn't working and I need to update my new credit card to the system! Help!!

4 REPLIES 4

If after trying all the steps and you still canno't add it, then contact the moderator team for assistance.  Click this to send them a message.

If you have already gone into self serve and are having issues with adding the card remember that the website can be fussy. You can try different browser / clearing cache and sometimes private browsing / incognito mode.  Confirm the billing address from your credit card statement is exact, including periods, spaces, capitalization and punctuation. If you live in unit/apt 206 and the billing address on your statement is "206-XXX street name" then enter it as that, and leave the apt field empty. Try removing / adding a space from the postal code.

 

Public mobile accepts Credit card or Visa Debit card issued by a Canadian or American financial institution and is registered to a Canadian or American address, or a Public Mobile payment voucher. The voucher can be had from recharge.com for payment, but not autopay, you can also register with autopay a pre-paid visa card for autopay, YMMV but I know that one works from Canada Post.

RobertQc
Mayor / Maire

Log into self serve

 

Click payment

 

Find

Manage my card - Update or remove my Credit or Visa debit card
 
 

RobertQc
Mayor / Maire

 


@denverwu wrote:

I got a new credit card for security reasons and then Public Mobile failed to renew my plan through Auto Pay with the old credit card info. My number then isn't working and I need to update my new credit card to the system! Help!!


@denverwu  Remove the old card, and add the new one in self serve. Its very easy 🙂

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