Most importantly, thank you. This is the first time a mod has shown real interest.
early on in this problem I was contacted by a mod who asked for my PIN and my SIM card # which i supplied but have heard nothing since. That was Sunday..
In total, I think I have sent 6 requests to mods and 2 other emails to mods to try and resolve this.
So thanks i hope you can understand that my patience is a bit thin so anything you can do will be appreciated.
I totally do understand @scooter and we apologize for the delay. I'll be sending you a message shortly.