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Mayor / Maire

Re: How to contact the MODS?! Plan won't renew even tough enough money

@scooter paying for the add-on is only half of the process.  Did you do both steps of the 2-step process?  More details:  https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22...


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Model Citizen / Citoyen Modèle

Re: How to contact the MODS?! Plan won't renew even tough enough money


@srlawren wrote:

@scooter paying for the add-on is only half of the process.  Did you do both steps of the 2-step process?  More details:  https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22...


I thought of that too but assumed because this is the second time in 20 days that they purchase the add-on, that they would know to do that. Good point though, maybe that is what the MODs did to fix it. Not sure if the MODs tell people what they do when they fix things.

Mayor / Maire

Re: How to contact the MODS?! Plan won't renew even tough enough money

@krazykiwi gotta rule out all the possibilities and this one is one of the most common issue with add-ons.  Yeah exactly, my guess was that the mods may have completed the 2nd step for them using the funds they loaded in step 1.  Just speculation for now but it's a theory that fits the facts at hand so far.


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Good Citizen / Bon Citoyen

Re: How to contact the MODS?! Plan won't renew even tough enough money

me again.

in the excellent document that was sent on the process to purchase, step 1.3 has acopy of the add-on purchase screen/opyions.  Under the US roaming bundle it shows the $20 add-on.

On the table that pops up when I open that page/get to that step, that option is noty present.  When this happened to me last time, I recall readoing something from a member of the community where he/she said they have to order the $20 bundle by phone because it is one of the options available by phone.

And that is what I did last time as well.

 

So the disconnect is I cant even test the process in the document because the option is not available on my screen.

 

 

Model Citizen / Citoyen Modèle

Re: How to contact the MODS?! Plan won't renew even tough enough money


@scooter wrote:

me again.

in the excellent document that was sent on the process to purchase, step 1.3 has acopy of the add-on purchase screen/opyions.  Under the US roaming bundle it shows the $20 add-on.

On the table that pops up when I open that page/get to that step, that option is noty present.  When this happened to me last time, I recall readoing something from a member of the community where he/she said they have to order the $20 bundle by phone because it is one of the options available by phone.

And that is what I did last time as well.

 

So the disconnect is I cant even test the process in the document because the option is not available on my screen.

 

 


Most unusual, I just checked my add-on section and the $20 U.S. roaming add-on is there and it has nothing to do with funds because I currently have $0.

Good Citizen / Bon Citoyen

Re: How to contact the MODS?! Plan won't renew even tough enough money

here is a pic of my screen

It is th the far right column, what is missing is a $20 talk, text, 250 mb bundle.

 

Funny thing ... its available on the website for new users at least in writing  and on the phone through the 1-800 #pm add-ons.jpg

Town Hero / Héro de la Ville

Re: How to contact the MODS?! Plan won't renew even tough enough money

@scooter

You can activate you plan first.  Then, purchase the $20 talk, text, 250 mb US roaming add-on after activation.

Model Citizen / Citoyen Modèle

Re: How to contact the MODS?! Plan won't renew even tough enough money


@scooter wrote:

here is a pic of my screen

It is th the far right column, what is missing is a $20 talk, text, 250 mb bundle.

 

Funny thing ... its available on the website for new users at least in writing  and on the phone through the 1-800 #pm add-ons.jpg


That is unusual, mine looks just like that but with the option for the $20 US add-on.

it may be missing because you already attempted to purchase it and you can not purchase it again until it expires...speculating.

Good Citizen / Bon Citoyen

Re: How to contact the MODS?! Plan won't renew even tough enough money

good question to ask a mod IF THEY EVER REPLY TO MY EMAILS.

I had a mod named Aissia who asked me yesterday at 1:50 PM for some ID info so she cpould "gladly look into this matter".

and closed with "Looking forward to your reply, have a great afternoonSmiley Happy"

I replied to her nothing sent another email, nothing sent one today nothing.

 

Great service model... not.

 

How could i share this with other PM users?

 

Model Citizen / Citoyen Modèle

Re: How to contact the MODS?! Plan won't renew even tough enough money


@scooter wrote:

good question to ask a mod IF THEY EVER REPLY TO MY EMAILS.

I had a mod named Aissia who asked me yesterday at 1:50 PM for some ID info so she cpould "gladly look into this matter".

and closed with "Looking forward to your reply, have a great afternoonSmiley Happy"

I replied to her nothing sent another email, nothing sent one today nothing.

 

Great service model... not.

 

How could i share this with other PM users?

 


Unfortunately contacting the MODs is a not the greatest for PM. That is why it is important to include all possible information in the first message. Did they ask for anything different than I put in my earlier post?