How to Escalate "Come back to Public for up to $200 of sweet savings off your annual phone bill" ?

[DMoore]

I received an email with the subject "Come back to Public for up to $200 of sweet savings off your annual phone bill" and rejoined Public Mobile activating a plan of $40 or more, which according to the email is supposed to provide me with a $15 monthly credit for 12 months. I  have yet to receive any credit on my account.  How do I get help?

[Triguy · Accepted solution]

Usually it can take up to 30 days before you receive the credit.  If you still need assistance then submit a ticket to a moderator by clicking on the question mark on the bottom right.

[Triguy · Accepted solution]

Usually it can take up to 30 days before you receive the credit.  If you still need assistance then submit a ticket to a moderator by clicking on the question mark on the bottom right.

[gblackma]

@DMoore  the credit should be received within 30 days and applied to your second 30 day cycle bill. Welcome back to PM. Stay safe. 

[esjliv]

Hi @DMoore,

That does sound like a sweet deal! If it has only been within your first month back, you will likely need to pay full amount on your first month.

If you do not see anything after the first month, I would suggest contacting the Moderators. Two ways to reach them.

1-

 2- via private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

View solution in original post

Welcome Back - Hope you enjoy your time and services with PM!

[Naepalm]

@DMoore 

If you dont see it close to your renewal date then click the bottom right question mark type did not receive promotion, then contact us. This will put you in touch with a Moderator. 

You will see shortly on your overview a line on the left that will say something like 15.00 come back promotion 0/12. Then after the first 30 days the credit will be applied and it will read 1/12. 

My sister signed up for the lunar promotion or something where she got 6 to 8 months with 10.00 off, Im a but foggy on the details. I asked her she said the credit was applied to her account before each renewal. 

Hope this helps. 

[mimmo]

@DMoore one of the requirements was to use the email address that the offer was sent to.  just confirming that you did adhere to that stipulation.    I thought the promo was applied mid cycle.  If you do find out more details  can you post.  one of my accounts recently rejoined under this promo and I am curious on timelines as well.

[NDesai]

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@mimmo wrote:

@DMoore one of the requirements was to use the email address that the offer was sent to.  just confirming that you did adhere to that stipulation.    I thought the promo was applied mid cycle.  If you do find out more details  can you post.  one of my accounts recently rejoined under this promo and I am curious on timelines as well.

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This seems like a win back offer automatically sent to accounts that ported out? Interesting to see another strategy taking place to bring back leaving customers.

[Naepalm]

@NDesai looks like one thats even better then the one they offered to returning customers a month ago. Which was 10.00 off per month. Unless the savings drops depending on your plan. 

Have you seen promotions like this in the past? 

[NDesai]

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@Naepalm wrote:

@NDesai looks like one thats even better then the one they offered to returning customers a month ago. Which was 10.00 off per month. Unless the savings drops depending on your plan. 

Have you seen promotions like this in the past? 

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They recently started doing this. It's targeted offer and not sure of the time after leaving they send such offers, so we don't hear about it often. 

[mimmo]

@Naepalm  same offer. It was 10 or 15 depending on plan.

This is the first time I have encountered winback offers from pm

This was the info. Same as was discussed several weeks ago.

Activate by June 30, 2020 using this email xxxxxx.com for major savings of up to $200*. Get $10 off your bill for 12 months when you activate on a plan $25/mo or lower (Total value: $120) OR Get $15 off your bill for 12 months when you activate on a plan $40/mo or higher