@pjhtyl if you checked the CC and confirmed that last time PM charged you was over 30 days ago, and the phone is now not working, you can assume the service is suspended as it wasn't pay.
However, to be on the safe side, i would open a ticket with Mod to get the logon issue fixed, then logon and confirm if account was indeed suspended, and remove autopay as well
1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot , then type "Submit a ticket", select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.
2. Or you can Send a private message to the moderator here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Be prepared Mod will try to verify identity and ask you these questions:
. Full name and address on account. ( Or province and postal code for newer accounts.)
. Email, phone # and pin #.
If you cannot remember your pin # include at least three of the following:
a. Date of birth (n/a on newer accounts.)
b. Last payment, date, amount, type and last 4 digits.
c. Alternate phone number if any.
d. Security question and answer.
e. Plan amount, any add ons or promos on account.
f. Last 4 digits of sim card.
g. Any rewards in your account.
h. Autopay y/n?
i. Account #.
j. Frequently called/texted phone numbers in the last 30 days.
