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Great Neighbour / Super Voisin

How do I get reconnected if I’ve been away for several months.

How do I get re connected after been disconnected for several months.


Accepted Solutions
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Mayor / Maire

Re: How do I get reconnected if I’ve been away for several months.

If it's been 90 days or more since your plan has expired...you're outta luck. You'd need a new sim and a new plan.

View solution in original post


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Mayor / Maire

Re: How do I get reconnected if I’ve been away for several months.

If it's been 90 days or more since your plan has expired...you're outta luck. You'd need a new sim and a new plan.

View solution in original post

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Mayor / Maire

Re: How do I get reconnected if I’ve been away for several months.

@Lance2How long is several months? Can you access your online account? If it is more than 3 and negative on the last question, your account has been erased , credits had been forfeited and your number had been released to the pool of numbers for others to use.

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Great Neighbour / Super Voisin

Re: How do I get reconnected if I’ve been away for several months.

How and where do I get a new SIM card.

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Mayor / Maire

Re: How do I get reconnected if I’ve been away for several months.

@Lance2You can purchase a new SIM card via the retailers, Amazon or from Public Mobile. You can find the one closest to you from this page. https://www.publicmobile.ca/en/bc/get-started

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Mayor / Maire

Re: How do I get reconnected if I’ve been away for several months.


@Lance2 wrote:

How and where do I get a new SIM card.


- Check Amazon.ca for a PM sim.

- Order from Public Mobile website.

https://public-mobile.myshopify.com/cart/add?id=5876039041

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Town Hero / Héro de la Ville

Re: How do I get reconnected if I’ve been away for several months.


@hairbag1 wrote:

If it's been 90 days or more since your plan has expired...you're outta luck. You'd need a new sim and a new plan.


Sim cards expire with your plan?

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Mayor / Maire

Re: How do I get reconnected if I’ve been away for several months.


@Ed404 wrote:

@hairbag1 wrote:

If it's been 90 days or more since your plan has expired...you're outta luck. You'd need a new sim and a new plan.


Sim cards expire with your plan?


'Fraid so...if your plan is Suspended for 90 days or more...the sim is no longer useable. You'd have to start all over with a new sim and a new plan...even need a different email address.

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Town Hero / Héro de la Ville

Re: How do I get reconnected if I’ve been away for several months.


@hairbag1 wrote:


"Fraid so...if your plan is Suspended for 90 days or more...the sim is no longer useable. You'd have to start all over with a new sim and a new plan...even need a different email address.


That's harsh.

What would happen to your community account? Do you change the email?

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Mayor / Maire

Re: How do I get reconnected if I’ve been away for several months.


@Ed404 wrote:

@hairbag1 wrote:


"Fraid so...if your plan is Suspended for 90 days or more...the sim is no longer useable. You'd have to start all over with a new sim and a new plan...even need a different email address.


That's harsh.

What would happen to your community account? Do you change the email?


You'd need a different email address to start a new account.