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turky
Good Citizen / Bon Citoyen

How can I see actual amount billed for previous month

I don't see anywhere that the actual amount billed for the previous month is shown. Payment history is a bit confusing


Accepted Solutions
Triguy
Mayor / Maire

Re: How can I see actual amount billed for previous month

You have to ask the mods. The moderator team can be reached via private message using this link.  

 

Make sure to include
First name:   

Last name:     
Street address:

Suite/Apartment (if applicable):     
City:    

Province:    

Postal Code:          
Customer phone number   

Account #    
Email address (if possible):    

Requested Month / Period    
Amount paid    

 

Takes up to 30 days, and they will send a pdf to your e-mail.

View solution in original post


All Replies
Triguy
Mayor / Maire

Re: How can I see actual amount billed for previous month

It should be your plan costs less any rewards like autopay, referrals, community awards plus sales tax.

Dunkman
Oracle

Re: How can I see actual amount billed for previous month

 

@turky 

Payment history is the online way to see what you paid.  It can be confusing since it does not include taxes.  If you need an actual invoice, you will need to contact moderator to generate one for you.  It does take some time.  

 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Triguy
Mayor / Maire

Re: How can I see actual amount billed for previous month

You have to ask the mods. The moderator team can be reached via private message using this link.  

 

Make sure to include
First name:   

Last name:     
Street address:

Suite/Apartment (if applicable):     
City:    

Province:    

Postal Code:          
Customer phone number   

Account #    
Email address (if possible):    

Requested Month / Period    
Amount paid    

 

Takes up to 30 days, and they will send a pdf to your e-mail.

View solution in original post

darlicious
Mayor / Maire

Re: How can I see actual amount billed for previous month

@turky 

When you look at your payment history the renewal process will bill your account as follows:

  1. Rewards will be credited to your account balance ie $2 autopay.
  2. Promotions will be credited to the balance if applicable ie $10 ($10 off/6mos)
  3. The 30 day plan charge of $10 will be charged (debited) to the balance.
  4. Your plan features will be charged (debited) to the balance either 100 outgoing min $5 or an included plan data amount ie 1GB at 3G speed $10 or 5GB at 3G speed $30.
  5. If you do not have enough funds (credit) in your account balance to cover your plan amount autopay will then charge your card your plan amount minus any available funds.
  6. If you are not registered for autopay or the payment is declined then your account will suspend and you will lose service until you pay the amount owing and reactivate your service.
turky
Good Citizen / Bon Citoyen

Re: How can I see actual amount billed for previous month

Does this look like I owe $1 + tax?Does this look like I owe $1 + tax?

gblackma
Mayor / Maire

Re: How can I see actual amount billed for previous month

@turky  based on that paymemt history you paid $6 plus applicable taxes.  Stay safe. 

turky
Good Citizen / Bon Citoyen

Re: How can I see actual amount billed for previous month

@gblackma 

That is what I was charged but it looks like I have $14 credit so why wasn't I charged $1

gblackma
Mayor / Maire

Re: How can I see actual amount billed for previous month

Actually from what I see @turky  it looks like you had $6, then bought a $5 Canada wide 500 minute addon.  Dropping it down to $1 and then the $2 autopay, $1 refer a friend reward and the $5 plan credit for a total of $9 + the $6 that your credit card was charged.  

turky
Good Citizen / Bon Citoyen

Re: How can I see actual amount billed for previous month

@gblackma 

Where do you see that I bought a 500 min Canada Wide minutes? I did not, I am on the 100 minute $15 plan

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