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AE_Collector
Mayor / Maire

Re: Higher payment

Oct 28 and Nov 27 $2 Autopay credits both applied to nov 27 renewal. Dec 27 renewal just had the usual single $2 credit.

 

No referal credits! That's the $10 you should be upset about missing out on!

 

AE_Collector

Jb456
Mayor / Maire

Re: Higher payment

@LSMRTN 

 

As @AE_Collector & @totalUser mentioned. If you look at statement you posted. Nov 27 you were charged $36 plus tax ($4 off for two autopayments)

 

And end of December you were charged $38 ($2 off autopayments)

 

Going forward you will continue to be charged $43.70 ($38 plus tax) until future rewards/reductions kick in (like after a year a $1 discount or if you refer someone)

 

Happy new year!

LSMRTN
Good Citizen / Bon Citoyen

Re: Higher payment

Thanks for sticking with my inquiry.  I do wish there was a simple auto chat that is an actual person to message back and forth to get questions resolved quicker. 

LoveMyBolt
Great Citizen / Super Citoyen

Re: Higher payment


@LSMRTN wrote:

Thanks for sticking with my inquiry.  I do wish there was a simple auto chat that is an actual person to message back and forth to get questions resolved quicker. 


You just did. Here. People paid to standby 24/7 cost money. We like that rates can be kept down.

AE_Collector
Mayor / Maire

Re: Higher payment

We're all live people and I identified the reason for the change in credit card amount 34 minutes after you initially posted. I tend to find that those online chat things go on and on seemingly forever!

 

AE_Collector

totalUser
Mayor / Maire

Re: Higher payment

This way it makes it cheaper.

Community can help and it's not free for public mobile but very close to compared to full customer support. If community can't help they will point you to moderators, who are the customer and tech support. You reach them through bot Simon (question mark at the bottom right) by asking to talk to human. It will still be private messages back and forth though.

geopublic
Mayor / Maire

Re: Higher payment


@LSMRTN wrote:

Screenshot (7).pngMy Nov cc payment was $41.40

Dec cc payment was $43.70.  Not that it's much money, but it doesn't make sense.


@LSMRTN  It does make sense. In October when you activated you paid $40 plus tax. In November you paid $36 plus tax and in December you paid $38 plus tax. If you add Oct, Nov and Dec payments it averages to $38 plus tax. From now on your payment will always be $38 plus tax.

 

Only diffetence is that October's autopay reward was applied during November's renewal.

CannonFodder
Mayor / Maire

Re: Higher payment


@Jb456 wrote:

@LSMRTN 

 

As @AE_Collector & @totalUser mentioned. If you look at statement you posted. Nov 27 you were charged $36 plus tax ($4 off for two autopayments)

 

And end of December you were charged $38 ($2 off autopayments)


And if you take into account everything that's been mentioned here, that $2 extra charge, plus the NS 15% tax, comes out to a total of..... you guessed it, $2.30 extra, which is exactly what the OP said was charged more than the previous month.

CannonFodder
Mayor / Maire

Re: Higher payment


@LSMRTN wrote:

Thanks for sticking with my inquiry.  I do wish there was a simple auto chat that is an actual person to message back and forth to get questions resolved quicker. 


I know what you mean, i.e. it can seem like it's quicker(and often can be), BUT in this case, some of the folks here requested you post a screenshot of your transactions, and the issue was fairly quickly figured out, AND I expect you probably got some insight by doing that, which is something that you probably wouldn't have gotten by talking to one CSR in autochat....YMMV.....

LoveMyBolt
Great Citizen / Super Citoyen

Re: Higher payment

When we sign up and check the box for autopay, we right away get a credit of $2 in our accounts. Then the next renewal the reward comes into the account. Another $2. That's the normal plan cost minus $4 now.

Then your NEXT renewal it only uses the normal reward of $2 thus the seemingly extra $2 charge.

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