Help - Missing auto-pay and refer-a-friend credits

[jrtar]

Anyone able to help me with this? First time posting. Missing credits from two of my three accounts. Thank you.

[AE_Collector]

Yes, much more detail of the problem needed before submitting tickets.

AE_Collector

[cellphoneuser1]

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@jrtar wrote:

Anyone able to help me with this? First time posting. Missing credits from two of my three accounts. Thank you.

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Are you a new customer just first time posting? If you're a new customer, rewards don't get changed to usable balance until your renewal.

[geopublic]

@jrtar 

[ChuckYeah · Accepted solution]

Only a moderator can restore your credits.

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Spoiler

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

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