Having trouble logging in

[RhondaIngs]

Attempting to assist a friend update his credit card info and there’s no clear way to retrieve his account. 

[Anonymous]

@RhondaIngs 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket 

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
   Check your private message inbox (click on the envelope top right of your screen)

         Good Luck

[Dunkman · Accepted solution]

@RhondaIngs 

Does your friend remember the email address for the login for self service account?  

Then friend can reset password.  

https://selfserve.publicmobile.ca/forgot-password/

(Check your junk folder)

[esjliv]

---

@RhondaIngs wrote:

Attempting to assist a friend update his credit card info and there’s no clear way to retrieve his account. 

---

Hi there @RhondaIngs 

Do you know if your friend ever created a Self Serve account? If not, it can be done here: https://selfserve.publicmobile.ca/self-registration/

If one was created, try the Forgot My Password option.

If you had too many failed attempts, it may have locked access. Wait an hour then try again.

If still issues contact CSA to help get back into the Self Serve account.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)